Cheryl Marks
Ashtonfield,NSW
Summary
Dynamic Senior Garden Nursery Team Member at Bunnings Heatherbrae, excelling in customer service and inventory management. Proven ability to enhance store organization and product knowledge, while effectively collaborating with team members. Recognized for consistently exceeding performance expectations and maintaining a high standard of safety and efficiency in all operations.
Overview
2027
2027
years of professional experience
Work History
Senior Garden Nursery Team Member
Bunnings Heatherbrae
heatherbrae
08.2024 - Current
- Assisted customers with product selections and inquiries.
- Maintained a clean and organized store environment.
- Operated point-of-sale systems for customer transactions.
- Supported inventory management through stock rotation and control.
- Collaborated with team members to address customer needs efficiently.
- Restocked shelves with merchandise and ensured proper displays.
- Followed safety protocols while handling tools and equipment.
- Maintained a clean and organized work area throughout shift.
- Participated in team meetings to discuss store operations and goals.
- Operated cash registers to process payments from customers.
- Worked hard to learn required tasks quickly to maximize performance.
- Looked for ways to go above and beyond job requirements.
- Received, processed, and stocked merchandise in accordance with store policies.
- Adhered to safety guidelines while operating machinery or stocking shelves.
- Participated in regular training sessions to improve product knowledge and service skills.
Customer Service Officer
Masters Heatherbrae
Newcastle
11.2014 - 11.2017
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information and recommendations to enhance customer satisfaction.
- Managed customer accounts and processed transactions efficiently.
- Maintained knowledge of company products and services for effective assistance.
- Handled escalated customer complaints with professionalism and care.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Provided customer service in a courteous and professional manner.
- Answered phone with positive attitude and asked questions to better understand customer needs.
- Managed daily operations of the Customer Service Department.
- Handled fast-paced customer inquiries each day to consistently meet productivity and performance targets.
- Educated customers on products and services offered by the company.
- Identified potential opportunities to upsell products or services to customers.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Handled escalated customer complaints and disputes in a professional manner.
Checkout Assistant
Woolworths Raymond Terrace
Newcastle , 2324
- Assisted customers with product inquiries and checkout processes.
- Operated electronic cash register and processed transactions efficiently.
- Maintained cleanliness and organization of checkout area for optimal service.
- Handled returns and exchanges according to company policies.
- Educated customers on promotions and loyalty programs during checkout.
- Collaborated with team members to ensure smooth store operations.
- Provided friendly, courteous service to enhance customer shopping experience.
- Ensured that all safety procedures were followed at all times.
- Managed inventory by restocking shelves and organizing merchandise displays.
Skills
- Customer service
- Inventory management
- Point-of-sale operation
- Merchandise restocking
- Team collaboration
- Product knowledge
- Cash handling
- Store organization
Languages
Italian
Intermediate (B1)
B1
Accomplishments
Seasol, Yates and matador training. Turf and garden training, Lionel store award
References
References available upon request.
Timeline
Senior Garden Nursery Team Member
Bunnings Heatherbrae
08.2024 - Current
Customer Service Officer
Masters Heatherbrae
11.2014 - 11.2017
Checkout Assistant
Woolworths Raymond Terrace