Cheryl Meath
Geelong,VIC
Summary
Positive, upbeat administrator brings more than 30 years of medical experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty.
Overview
16
16
years of professional experience
Work History
Administrative/Booking Officer
Wadawurrung Traditional Owners Aboriginal Corporation
Geelong, VIC
04.2023 - Current
- Greeted customers and provided information regarding services.
- Answered incoming calls, responded to customer inquiries, and took messages as needed.
- Verified accuracy of billing data entered into the system.
- Maintained accurate records of all bookings and reservations.
- Ensured compliance with applicable laws and regulations related to booking activities.
- Provided customer service support for clients when necessary.
- Handled complaints from customers in a professional manner.
- Informed customers about cancellation policies and procedures.
- Coordinated and maintained daily bookings for clients, ensuring accuracy and timeliness.
- Managed customer inquiries regarding bookings, providing information on availability and rates.
- Developed relationships with clients to ensure repeat business.
- Performed data entry into booking systems to ensure accuracy of records.
- Provided administrative support for the bookings team, such as filing documents and responding to emails.
- Assisted with special events or promotions related to bookings, such as setting up displays or coordinating activities.
Administration Team Leader
Geelong Veins Skin Laser
Geelong, VIC
06.2022 - 04.2023
- Supervised, coached and evaluated the performance of administrative staff members.
- Organized meetings and events for internal stakeholders.
- Managed the daily operations of a team of administrators.
- Prepared monthly reports on office activities and progress towards goals.
- Provided guidance to junior employees on various administrative tasks.
- Resolved customer inquiries in a timely manner.
- Implemented new systems to streamline processes related to document management.
- Reviewed purchase orders prior to processing them.
- Participated in recruitment activities such as interviewing potential candidates.
- Performed regular audits of office supplies inventory levels.
- Trained new team members on company policies and accounting systems to keep team operations productive and efficient.
Doctor Support Coordinator
Wathaurong Health Service
Geelong, VIC
01.2018 - 04.2022
- Oversaw day-to-day practice functions, patient care, medical and administrative staff and business activities.
- Trained staff to ensure compliance with local, national and federal requirements.
- Managed administrative functions like cost management, utilization reviews, quality assurance and medical protocol development.
- Created plans to achieve organizational goals, promote employee welfare and deliver quality patient care.
- Supervised order fulfillment and inventory management services to ease operations and support administrative and healthcare staff.
- Answered phone calls to provide assistance, information and medical personnel access.
- Managed medical practice administrative needs to provide patient satisfaction.
- Monitored shared email in-boxes and quickly addressed inquiries and concerns.
- Managed physician calendar, scheduling patient appointments and procedures.
Health Service Team Leader
Wathaurong Health Service
Geelong, VIC
09.2008 - 01.2018
- Coordinated large team of health professionals to deliver culturally appropriate awareness to the Aboriginal community
- Fostered positive employee relationships through communication, training and development coaching.
- Coordinated and encouraged professional development among direct reports.
- Conducted regular employee performance evaluations to offer constructive feedback and solutions to propel improvements and growth.
- Established quarterly and annual goals as well as operational tactics to achieve targets.
- Initiated training sessions and coached employees to develop effective staff.
- Oversaw daily workloads and workflow for smooth operations.
- Solved problems, handled escalated issues and mitigated risks.
Medical Receptionist
Wathaurong Health Service
Geelong, VIC
11.2007 - 09.2008
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Processed patient payments and scanned identification and insurance cards.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Took messages from patients and promptly relayed to appropriate staff.
Education
Front Line Management - Health
VACCHO
Victoria09.2016
Skills
- Coaching and Mentoring
- Problem-Solving
- Time Management
- Team Building
- Handling Customer Complaints
- Multitasking and Organization
- Verbal and Written Communication
- Regulatory Compliance
- Teamwork and Collaboration
- Information Confidentiality
- Customer Service
- Performance Evaluations
- Relationship Building
- Policy Development
- Handling Complaints
- Continuous Improvement
- Decision Making
Timeline
Administrative/Booking Officer
Wadawurrung Traditional Owners Aboriginal Corporation
04.2023 - Current
Administration Team Leader
Geelong Veins Skin Laser
06.2022 - 04.2023
Doctor Support Coordinator
Wathaurong Health Service
01.2018 - 04.2022
Health Service Team Leader
Wathaurong Health Service
09.2008 - 01.2018
Medical Receptionist
Wathaurong Health Service
11.2007 - 09.2008
Front Line Management - Health
VACCHO
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