Cheryl Miller
Colac,Victoria
Summary
I am an experienced registered nurse who has worked in aged care, orthopaedics and most recently in a very busy surgical practice. I have held my position as Practice Manager for many years and consequently I have excellent verbal and written communication skills and a high level of computer literacy. I have a thorough knowledge of most medical software programmes and how to navigate Medicare and Health funds for billing purposes. I am friendly, kind, compassionate, reliable, punctual but mostly l have an innate desire to always advocate for those in our community who for whatever reason are not able to speak up for themselves.
Overview
35
35
years of professional experience
Work History
Practice Manager
Associate Professor Francis Miller
04.2012 - Current
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Ordered all office supplies and kept check on inventory levels.
- Facilitated communication between staff members, fostering a collaborative work environment that improved overall team performance.
- Developed policies and procedures for effective practice management.
- Oversaw the hiring process for new employees, selecting candidates who aligned with the practice''s mission and values.
- Ensured compliance with healthcare regulations, maintaining up-to-date knowledge on industry standards and best practices.
Registered Nurse
Linacre Private Hospital
01.1999 - 06.1999
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Managed care from admission to discharge.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
Registered Nurse
Asheleigh Lodge Nursing Home
01.1998 - 03.1999
- Collaborated with doctors to quickly assess patients and deliver appropriate treatment while mana
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Managed care from admission to discharge.
- Evaluated patient histories, complaints, and current symptoms.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
Registered Nurse
Monash Medical Centre
02.1997 - 01.1998
- Delivered culturally competent care tailored to meet the diverse needs of the patient population served within the facility.
- Enhanced patient satisfaction by effectively communicating with patients, families, and healthcare team members.
- Administered medications and treatments as prescribed by doctors.
- Provided emotional support to patients and families coping with acute illness or chronic conditions, fostering trustful relationships with them throughout their healthcare journey.
- Developed strong assessment skills through regular monitoring of vital signs, lab results, and diagnostic findings to inform decision-making regarding treatment plans.
- Contributed to a positive work environment by collaborating with interdisciplinary teams to provide optimal patient care.
- Demonstrated commitment to professional growth by attending continuing education courses regularly staying up-to-date on best practices in nursing.
- Managed patients recovering from medical or surgical procedures.
- Monitored patient reactions after administering medications and IV therapies.
State Enrolled Nurse
Dandeong Hospital
12.1988 - 11.1993
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
Graduate Certificate - Politics For Local Government
Institute of Community Directors
Melbourne, VIC08.2022
Bachelor of Science - Nursing
Monash University
Peninsula Campus05.1997
Certificate - Nursing
Mount Royal Hospital
Parkville03.1988
Skills
- Schedule Management
- Practice Management
- Staff Management
- Workflow Management
- Records Management
- Policy and procedure development
- Electronic Health Records
- Payroll Administration
- New Hire Training
- Staff Development
- Supplies Ordering
- Regulatory Compliance
- Referral management
- Bookkeeping
- Staff Supervision
- Patient Relations
- Patient Advocacy
- Medicare Compliance
Affiliations
- Australia Association Practice Management
- MCC
Timeline
Practice Manager
Associate Professor Francis Miller
04.2012 - Current
Registered Nurse
Linacre Private Hospital
01.1999 - 06.1999
Registered Nurse
Asheleigh Lodge Nursing Home
01.1998 - 03.1999
Registered Nurse
Monash Medical Centre
02.1997 - 01.1998
State Enrolled Nurse
Dandeong Hospital
12.1988 - 11.1993
Graduate Certificate - Politics For Local Government
Institute of Community Directors
Bachelor of Science - Nursing
Monash University
Certificate - Nursing
Mount Royal Hospital
Similar Profiles
Tanawat RuktanyakarnTanawat Ruktanyakarn
Training Engineer at Associate Professor Dr.Suppachai HowimanpornTraining Engineer at Associate Professor Dr.Suppachai Howimanporn
Mr. Soranat SampattavanijaMr. Soranat Sampattavanija
Graduate Assistant at For Associate Professor Elizabeth NelsonGraduate Assistant at For Associate Professor Elizabeth Nelson
Jessica "Jessi" GalanterJessica "Jessi" Galanter
Volunteer Freelance Social Media Co-Moderator & Content Creator at Jaki King, Associate Professor / E-Learning LibrarianVolunteer Freelance Social Media Co-Moderator & Content Creator at Jaki King, Associate Professor / E-Learning Librarian
Ryan NowellRyan Nowell
NA at Sunfam elders irrigationNA at Sunfam elders irrigation
Layla HaslemLayla Haslem
School Student at NASchool Student at NA