Cheryl Olivas
Sydney,NSW
Summary
Proven in delivering exceptional customer service and operational efficiency, mastering,multitasking and demonstrating strong work ethic. Skilled in both technical support and front-of-house operations, I significantly enhanced guest satisfaction and service quality, leveraging outstanding organizational skills and a guest-oriented approach. Knowledgeable with various computer software like MS office and POS.
Overview
8
8
years of professional experience
Work History
Cashier/Cook/ All Rounder
Sheikh Shack
Camden Valley Way, Preston 2170
03.2024 - Current
- Handle customer inquiries and order placement.
- Assisted customers over the phone regarding store operations, product information.
- Prepared all ingredients, Including cutting and chopping vegetables and fruits.
- Cooked burger,Kebab and wraps Ensuring the good quality of food and taste.
- Managed Inventory and stocks of the shop and communicate to the owner running out products and ingredients.
- Maintained cleanliness and organized the shop.
Pronto Acting In Charge
Emirates National Oil Company LLC, ENOC
United Arab Emirates
12.2019 - 02.2024
- Checking food presentation, production date and expiry.
- Preparing made to order sandwiches, salads and Baking croissants and pastry.
- Serving Hot and cold beverages (Starbucks coffee).
- Timely monitoring of machine equipments and cleaning sanitation of work area and utensils.
- Arranging of good stocks, segregating return items and entering purchased invoices.
- Making weekly duty roster for staff.
- Demonstrate high standards of customer service to take and delivered accurate food and coffee orders.
- Demonstrate strong interpersonal skills to effectively handle queries relating to menus,allergies and restaurant services.
- Up-selling drinks and sides to reach daily target
- Packaging and displaying food to make it more appealing to customers.
Cashier/Waitress/Food Expeditor
Hokkaido Ramen Santouka
Quezon City, Philippines
08.2018 - 12.2019
- Regularly communicated to kitchen and staff in order to maintain smooth front of house operation.
- Served meal and drinks with professional and skill, maintain high presentation and quality standards.
- Assist customers with menu selection, offers special dishes and personal recommendations to build rapport.
- Ensure that the table orders are completed together on time while conducting quality control.
- Finalizing the presentation of the plate and temperature of the food.
- Processed cash and card payments on POS.
Receptionist/Waitress/Cashier
Shakey's Pizza Restaurant
Quezon City, Philippines
12.2016 - 05.2018
- Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.
- Provided Attentive professional front-of-house service by checking reservations and showing guest to correct tables.
- Checked in with customers during meals to check orders were received correctly and met guest's expectations.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Network Support Associate
PLDT-Curo Teknika Inc.
Pasig City, Philippines
01.2016 - 06.2016
- Respond to customer inquiries via calls who report internet problems.
- Provide technical assistance to customers who used internet services.
- Consult with users to determine steps and procedures taken to identify and resolve problems.
- Guides users through diagnostic and trouble shooting processes through call instructions.
- Made reports to customer if can't resolved via call after conducted a troubleshooting and advice for technicians to check the area.
Education
Bachelor of Science - Hospitality And Restaurant Management
STI College
Munoz, Quezon City05.2018
Skills
-Outstanding Customer Service
- Mastery on delegating multiple task
- Good working cooperation
- Positive can do attitude
- Strong work ethic
- Highly motivated
- Guest oriented and service minded
- Exceptional organization and time management
Timeline
Cashier/Cook/ All Rounder
Sheikh Shack
03.2024 - Current
Pronto Acting In Charge
Emirates National Oil Company LLC, ENOC
12.2019 - 02.2024
Cashier/Waitress/Food Expeditor
Hokkaido Ramen Santouka
08.2018 - 12.2019
Receptionist/Waitress/Cashier
Shakey's Pizza Restaurant
12.2016 - 05.2018
Network Support Associate
PLDT-Curo Teknika Inc.
01.2016 - 06.2016
Bachelor of Science - Hospitality And Restaurant Management
STI College