Cheryl Thomas
Floreat,WA
Summary
Dynamic Customer Service Representative with over 5 years of experience delivering exceptional service in family-owned businesses, achieving a 91% Customer Satisfaction Rating while assisting an average of 5,000 customers. Proven ability to efficiently resolve inquiries and enhance customer experiences through strong communication and problem-solving skills.
Possesses 17 years of extensive experience in the mining industry, including 7 years at Mining Area C, demonstrating a steadfast commitment to safety and operational excellence while collaborating effectively across diverse teams and departments. Recognized for a strong work ethic, adaptability, and meticulous attention to detail, consistently driving success in both team-oriented and independent environments.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Wembley Auto Care
10.2024 - 12.2024
- Customer Service
- Check customer vehicles in for service
- Answer all customer enquiries on the phone and emails
- Book online services and Quoting
- Follow all company safety procedures
- Pick up parts and drop off vehicles when required
Governance Reporting – Administrator
BHP – Perth Office
10.2023 - 02.2024
- Maintain data integrity through removal of duplicate appointments in D2 and LMS
- Verifying WAIO Statutory Appointments in LMS and D2
- Actively participate in team weekly and monthly meetings
Mobile Plant Operator
BHP - Mining Area C
06.2016 - 10.2021
- Daily operation of dump trucks and watercarts
- Attended and actively participated in regular toolbox and safety meetings
- Adhered to company and site policies and procedures
- Achieved and exceeded targets and KPI’s
- Completed safety documentation to ensure safety standards were adhered to
- In-cab training of trainees and contract operators
- Constant upskilling through compulsory and non-compulsory training
Mobile Plant Operator
Downer EDI - Christmas Creek
08.2015 - 06.2016
- Daily operation of electric and mechanical dump trucks
- Attend weekly toolbox and safety meetings
- Adhered to company and site policies and procedures
- Achieved and exceeded targets and KPI’s
- Completed safety documentation to ensure safety standards were adhered to
Mobile Plant Operator
Leighton - Solomon Mine Site
03.2014 - 08.2015
- Daily operation of Caterpillar 793F, 793B 793C & 789C dump trucks
- Attended weekly toolbox and safety meetings
- Adhered to company and site policies and procedures
- Achieved and exceeded targets and KPI’s
- Completed safety documentation to ensure safety standards were adhered to
Customer Service
Bunbury Trucks (WA)
03.2013 - 12.2013
- Attended to front office customer service enquiries related to service and parts for one of Australia’s largest automotive companies
- Completed administration and accounting functions for the business utilising internal software and databases
- Attended to sales enquiries over the phone when bookings cars, trucks and fleet vehicles in for servicing in a courteous manner
- Delivered and transported fleet vehicles to client’s sites
- Adhered to company and site policies and procedures
- Achieved and exceeded targets and KPI’s
- Completed safety documentation to ensure safety standards were adhered to
Plant Operator
Macmahon - FMG Solomon Rail Project
02.2012 - 09.2013
- Contracted to work on the FMG construction of 81km of rail formation
- Attended toolbox and safety meetings weekly
- Adhered to company and site policies and procedures
- Achieved and exceeded targets and KPI’s
- Completed safety documentation to ensure safety standards were adhered to
Dump Truck Operator
Downer EDI Mining – Christmas Creek
09.2011 - 02.2012
Dump Truck Operator
Downer EDI – BMA Norwich Park Coal Mine
03.2010 - 08.2011
Plant Operator
Macmahon - Eaglefield Coal Mine
06.2009 - 03.2010
Plant Operator
Macmahon - BMA Coal Mine Dysart
06.2008 - 06.2009
Plant Operator
Marian Haulage - Legra Mining QLD
06.2006 - 05.2008
Administrator
Rock and Road Bitumen - Boral Bitumen (Qld)
08.2005 - 06.2006
- General office duties
- Customer Service
- Preparing wages
- Banking
- Invoicing
Education
High School Diploma -
Kwinana Senior High
Kwinana, WASkills
- Service excellence
- Basic software navigation skills
- Meticulous attention to detail
- Efficient recordkeeping
- Administrative support
- Strategic decision-making
- Effective time management
- Supply chain oversight
Certification
- Coal Board Medical
- Queensland Generics – Surface
- SGS BMA Induction
- Black Coal Competencies
- QLD Blue Card (Construction Industry)
- C & HR Class License (WA)
- Current Police Clearance
Timeline
Wembley Auto Care
10.2024 - 12.2024
Governance Reporting – Administrator
BHP – Perth Office
10.2023 - 02.2024
Mobile Plant Operator
BHP - Mining Area C
06.2016 - 10.2021
Mobile Plant Operator
Downer EDI - Christmas Creek
08.2015 - 06.2016
Mobile Plant Operator
Leighton - Solomon Mine Site
03.2014 - 08.2015
Customer Service
Bunbury Trucks (WA)
03.2013 - 12.2013
Plant Operator
Macmahon - FMG Solomon Rail Project
02.2012 - 09.2013
Dump Truck Operator
Downer EDI Mining – Christmas Creek
09.2011 - 02.2012
Dump Truck Operator
Downer EDI – BMA Norwich Park Coal Mine
03.2010 - 08.2011
Plant Operator
Macmahon - Eaglefield Coal Mine
06.2009 - 03.2010
Plant Operator
Macmahon - BMA Coal Mine Dysart
06.2008 - 06.2009
Plant Operator
Marian Haulage - Legra Mining QLD
06.2006 - 05.2008
Administrator
Rock and Road Bitumen - Boral Bitumen (Qld)
08.2005 - 06.2006
High School Diploma -
Kwinana Senior High