Cheryl Wiles
Maroochydore,QLD
Summary
A dynamic, versatile and experienced individual with extensive background in housekeeping, cleaning and customer service gained from numerous of years of employment across the customer service, retail and hospitality industries. Equipped with the ability to follow instructions to carry out assigned tasks as well as the ability to be proactive, show initiative and utilise judgment to determine courses of action. Recognised for meticulousness and keen attention to detail, excellent organisational and time-management skills as well as strong communication and interpersonal skills utilised foster collaboration and teamwork. Possesses an excellent orientation towards high productivity and efficiency in carrying out tasks, paying close attention and adhering to critical regulations and policies and maintaining a high quality of standards. With proven ability to adapt to demanding work conditions and adjust quickly to shifting schedules and challenging environments. Keen on transitioning back to the hospitality industry to make a valuable contribution to the company.
Overview
14
14
years of professional experience
Work History
Retail Service Specialist
Woolworths Group
Sippy Downs, QLD
11.2025 - Current
- Assisted customers with inquiries and product selections.
- Processed transactions using point-of-sale systems.
- Maintained store cleanliness and organized merchandise displays.
- Handled returns and exchanges according to company policies.
- Educated customers about promotions and loyalty programs.
- Resolved customer complaints effectively and professionally.
- Maintained knowledge of products and services offered and replenished products on sales floor.
- Verified that all items were rung up properly at checkout counters.
Professional Commercial Cleaner
Quad Services
Maroochydore , Qld
10.2025 - Current
- Maintained cleanliness and sanitation in commercial facilities across various sectors.
- Operated specialized cleaning equipment for effective surface disinfection.
- Managed inventory of cleaning supplies and requested restocks as needed.
- Followed safety protocols to maintain a hazard-free work environment.
- Adapted cleaning methods to meet specific client requirements and preferences.
Commercial Cleaner
Trident Services
12.2018 - 10.2025
- Deliver a quality cleaning maintenance service ensuring excellent order, hygiene and cleanliness inside and outside the site on a daily basis and utilised personal protective equipment when required.
- Foster a high standard of customer service at all times to ensure all customers were treated with utmost dignity, courtesy, professionalism and respect.
- Communicate positively and effectively with colleagues and work collaboratively as a team to resolve issues.
- Manage competing priorities and demands while implementing standard operating procedures and standards to ensure high levels of productivity.
- Operate different tools, equipment and utilise many, cleaning products, agents and chemicals to ensure immaculate condition of the premises.
Sales Assistant
Coles Supermarket
11.2011 - 02.2019
- Carried out exceptional customer service to all customers by listening and responding to customer queries in a confident and professional manner.
- Greeted the customers as they enter and leave the store; weighed items such as fruits and vegetables when required.
- Checked inventory, made sure that trolleys and carrier bags are clean and placed in the right places.
- Resolved customer complaints in a courteous manner; escalated to line or duty managers when necessary.
- Built rapport and advised customers about latest offers and promotions.
Education
Diploma of Fitness -
Institute of Fitness
Maroochydore, QLDDiploma of Hospitality in Barista -
Mooloolaba
Mooloolaba, QLDDiploma of Hospitality in RSA and RSG -
Mooloolaba
Sunshine Coast, QLDDiploma of Retail in Retail/ customer Service -
Townsville Retail College
Townsville City, QLDDiploma of Hospitality in Service of food and waitressing -
Mooloolaba Tafe
Sunshine Coast, QLDRetail II in retail Operations -
Cadet
Maroochydore, QLDCertificate of RSA -
Online
Certificate of RSG -
Online
Certificate of First Aid -
National First Aid
Certificate of CPR -
National First Aid
Skills
- Housekeeping
- Hospitality Duties
- Customer Service
- Commercial Cleaning
- Results-oriented approach
- Team Collaboration
- Negotiation and Conflicts Resolution
- Customer service
Hobbies and Interests
- Strength Training
- Social Clubs
References
- Mark Rodios, Owner - Call the Cleaner, 041079327
- Greg Dunk, 0402221055
Languages
- Signed English
- Auslan
- English
- Signed English
- Auslan
Work Preference
Work Type
Full TimeLocation Preference
On-SiteSalary Range
$27/hr - $1000/hrTimeline
Retail Service Specialist
Woolworths Group
11.2025 - Current
Professional Commercial Cleaner
Quad Services
10.2025 - Current
Commercial Cleaner
Trident Services
12.2018 - 10.2025
Sales Assistant
Coles Supermarket
11.2011 - 02.2019
Diploma of Fitness -
Institute of Fitness
Diploma of Hospitality in Barista -
Mooloolaba
Diploma of Hospitality in RSA and RSG -
Mooloolaba
Diploma of Retail in Retail/ customer Service -
Townsville Retail College
Diploma of Hospitality in Service of food and waitressing -
Mooloolaba Tafe
Retail II in retail Operations -
Cadet
Certificate of RSA -
Online
Certificate of RSG -
Online
Certificate of First Aid -
National First Aid
Certificate of CPR -
National First Aid