Cheryl Wilson
Sydney,NSW
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor/Bar Attendant
Clarendon Tavern
04.2020 - Current
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Delivered food to customers at bar and tables.
- Checked ID cards and verified bar guests were of legal age.
- Notified management of guest complaints for quick, effective resolution.
- Greeted customers and provided friendly, knowledgeable service.
- Addressed customer complaints and inquiries to verify satisfaction.
Funeral Director
Nichols Magann
02.2019 - 01.2020
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
- Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Assisted clients with pre-arranging funeral services.
Bar Attendant
Cedars Tavern
02.2015 - 01.2019
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Acknowledged guests even when busy and anticipated and responded to guest needs.
- Operated and closed down bar station according to sanitation regulations and safety standards.
Hotel Manager
Coolibah Hotel
10.2010 - 01.2015
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided exceptional service and assistance to guests upon check-in.
Skills
- Attentive Service
- Critical Thinking
- Customer Preferences
- Hospitality Management
- Menu Recommendations
- Guest Inquiries
- Guest Relations
- Guest Satisfaction
- Safe Work Practices
- Operational Efficiency
- Customer Service
- Multitasking Abilities
- Tact and Diplomacy
Certification
RSA
RCG
First Aid/CPR Certificate
NDIS Workers Check
National Police check
Timeline
Supervisor/Bar Attendant
Clarendon Tavern
04.2020 - Current
Funeral Director
Nichols Magann
02.2019 - 01.2020
Bar Attendant
Cedars Tavern
02.2015 - 01.2019
Hotel Manager
Coolibah Hotel
10.2010 - 01.2015
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