Summary
Overview
Work History
Education
Skills
Timeline
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Cheryl Zoldak

Narre Warren,VIC

Summary

Seasoned Manager and talented leader with 20+ years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.


I am currently studying for a Diploma in building and construction (building) with the BAA. I have recently completed my Certificate IV in Training and Assessing and believe I am a very qualified training and have a natural ability for it.


I am actively involved in construction projects with my partner for residential developments and have a wealth of knowledge in the building and construction area.


I currently run two companies during the day and am looking to further develop my training and assessing skills by running classes in the evenings or on weekends.


My time management skills are second to none along with my co-ordination skills.


I believe I would make an excellent addition to the Builders Academy Australia team.

Overview

20
20
years of professional experience

Work History

Operations Manager

Dandenong Towing Pty Ltd
01.2022 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Increased profit by streamlining operations.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Owner/Director

Commworks Parts Pty Ltd
02.2014 - Current
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Established foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.

Delivery Co-Ordinator

Berwick Nissan
05.2004 - 10.2013
  • Scheduled deliveries, monitored progress and communicated updates to customers.
  • Managed, transmitted and filed delivery paperwork.
  • Consulted with customers about delivery and order preparation requests.
  • Inspected merchandise for damage and accuracy against order documents.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Worked closely with personnel, customers, and contractors to resolve problems.
  • Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Developed and maintained courteous and effective working relationships.

Education

Diploma - CPC50220 - Building And Construction (Building)

Builders Academy Australia
Online
05.2024

Certificate IV - TAE40122 - Training And Assessment

Plenty Training
Online
11.2023

Skills

  • Inventory Management
  • P&L Management
  • Data Analysis
  • Production
  • Business Planning
  • Program Administration
  • Customer Service
  • Health and Safety Compliance
  • Process Improvement
  • Maintenance Planning
  • Business Development
  • Performance Monitoring
  • Incidents Management
  • Financial Management
  • Onboarding and Orientation
  • Staff Training
  • Management
  • Customer Relationship Management
  • Staff Development
  • Risk Management
  • Planning and Implementation
  • Advanced Training in [Software]
  • MS Office
  • Goal Setting

Timeline

Operations Manager

Dandenong Towing Pty Ltd
01.2022 - Current

Owner/Director

Commworks Parts Pty Ltd
02.2014 - Current

Delivery Co-Ordinator

Berwick Nissan
05.2004 - 10.2013

Diploma - CPC50220 - Building And Construction (Building)

Builders Academy Australia

Certificate IV - TAE40122 - Training And Assessment

Plenty Training

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Cheryl Zoldak