Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Cheryl (Citra) Coad

5116 Mt Lindesay Rd, Liston,NSW

Summary

Accomplished Owner/Manager at Liston Tea House and skilled Level 3 Cook at Stanthorpe RSL, I excel in small business operations and customer relations. Demonstrated success in enhancing customer satisfaction and team efficiency, with a knack for relationship building and effective communication. Proven ability to increase repeat business through strategic marketing and exceptional service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Owner/Manager

Liston Tea House
09.2022 - 03.2024
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established foundational processes for business operations.

Level 3 Cook

Stanthorpe RSL
02.2020 - 03.2023
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Collaborated with management team to develop new menu items.
  • Trained new kitchen staff, ensuring they met restaurant's high standards.

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Client service
  • Time Management
  • Financial planning/management

Certification

  • Certificate 3 in Small Business Entrepreneurship 2023/24
  • Certificate 3 in Community Services 2024
  • Blue Card Holder
  • Yellow Card Holder
  • Current First Aid 2024
  • Current CPR 2024
  • PRODA Number Holder
  • ABN Holder
  • Public Liability
  • Personal Indemnity

Timeline

Owner/Manager

Liston Tea House
09.2022 - 03.2024

Level 3 Cook

Stanthorpe RSL
02.2020 - 03.2023
Cheryl (Citra) Coad