Cheryle Williams
DINGWALL,VIC
Summary
Hardworking Disability Support Worker dedicated to comprehensive, compassionate and individualized customer care.
Experienced with bathing and grooming, medication support and community access and inclusion.
Versed in daily living support, meal preparation and mobility assistance.
Offers excellent interpersonal and communication skills developed through field experience.
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Compassionate, possesses gentle touch and caring attitude with a focus on person centered support, treating people with dignity and respect.
Collaborative team player with strong clinical and interpersonal skills. Available weekdays, weekends, evenings and overnight support..
Overview
16
16
years of professional experience
Work History
Private Support Worker
CKW Professional Supports
01.2023 - Current
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Kept clients engaged in social networks and communities for personal health and growth.
- Promoted community integration by providing extensive physical, emotional and social support.
- Participated in interdisciplinary team meetings to coordinate care for clients.
Service Manager
Yooralla
01.2019 - 01.2022
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Developed department processes and procedures to boost customer satisfaction.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Acting group Manager
Yooralla
07.2021 - 10.2021
- Lead a team of six Service managers across 7 sites with approximately 65 staff
- Induct staff to the organisational process and procedures
- Service Management, SIL roster
- Provide mentoring and leadership to staff in relation to PCAS, individualised service delivery, Customer support plans, Lifestyle plans, Behaviour support plans, Health support plans, and maintaining customer choice, dignity, respect and human rights
- Oversee and Manage house roster including efficient computer entry to ensure staff paid correctly
- Liaise with behaviour support practitioner to implement new strategies for the reduction of complex behaviours and mentor staff on how to best use the strategies to ensure individual needs are maintained
- Communicate, organise and attend appointments with Medical Professionals, liaise with Day Service staff, Community Visitors, Department of Health and Human Services and families in order to continue ongoing individualised support
- Support customers with community inclusion
- Support customers with personal care needs.
- Trained new team members by relaying information on company procedures and safety requirements.
- Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
- Supported staff with developing professional skills and abilities, uplifting team performance.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Delegated tasks strategically and monitored progress for timely completion.
- Monitored team performance to identify productivity improvement opportunities.
- Improved team morale and retention through recognition and reward programs.
- Established strong stakeholder relationships for smooth project delivery.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Launched quality assurance practices for each phase of development
- Conducted routine inspections to check quality and compliance with established specifications.
- Collaborated with cross-functional teams to maintain project progress.
- Defined clear targets and objectives and communicated to other team members.
Acting Service Manager
Yooralla
01.2018 - 06.2019
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored service staff performance and provided feedback for improvement.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Lead Support Supervisor
Yooralla DSW
01.2017 - 01.2019
- Grade 5/, Support and Direct support Worker across 2 residential sites with complex behaviours and high support needs.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Aged Care and Disability Support Worker
Yooralla
09.2009 - 05.2019
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Kept accurate records for client files and handled related paperwork.
- Collaborated with healthcare providers to drive continuity of care.
- Care
- Cert IV Disability and Community Care
- Associated training
- Mental health first aid
- Kronos
- Diabetes Management
- Epilepsy care
- Bowel care
- Medication Administration - organisational specific
- Person Cantered - Active support
- Infection control
- Makaton Australia
- Positive behaviour support
- Customer support plans including Behaviour support plans
- Drove clients safely to social activities and appointments
Disability Support Worker
Care Choice Home Health
01.2008 - 01.2009
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Conducted in-home visits to provide supportive services.
Education
Skills
- Companionship and Emotional Support
- Documentation Skills
- Conflict Resolution
- Creative Thinking
- Person centered support
- Community access
- Supporting Daily Living Needs
- Medication Schedules
- Lifestyle Support
- Grooming and Bathing
- Client Privacy
- Mental health first aid
Timeline
Private Support Worker
CKW Professional Supports
01.2023 - Current
Acting group Manager
Yooralla
07.2021 - 10.2021
Service Manager
Yooralla
01.2019 - 01.2022
Acting Service Manager
Yooralla
01.2018 - 06.2019
Lead Support Supervisor
Yooralla DSW
01.2017 - 01.2019
Aged Care and Disability Support Worker
Yooralla
09.2009 - 05.2019
Disability Support Worker
Care Choice Home Health
01.2008 - 01.2009
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