Chester Buagas

• Specialized in managing a diverse portfolio of general insurance products, including Compulsory Third Party (CTP), Home and Contents, Landlord, Motor Vehicle, and Motorcycle Insurance
• Collaborated with clients to assess insurance needs and recommend appropriate coverage options.
• Conducted comprehensive risk assessments to identify potential coverage gaps.
• Negotiated policy terms and premiums, reducing client costs by an average of 10%.
• Executed cross-selling strategies, increasing policy sales by 30% in one year.
• Maintained a high client retention rate of 90% by delivering exceptional customer service.

• Developed and executed annual marketing plans, achieving a 25% increase in market share within one year
• Led a cross-functional team to launch successful product campaigns, resulting in a 30% increase in sales revenue
• Monitored and reported on campaign performance, using analytics to refine and enhance future marketing strategies
• Built and nourished long-term relationships with key stakeholders, facilitating beneficial strategic collaborations

• Developed client relationship management strategies, boosting client satisfaction scores by 20% in six months
• Implemented process improvements, reducing client response time by 30%
• Oversaw performance metrics and reporting, resulting in a 15% improvement in team productivity
• Monitored client feedback channels, improving Net Promoter Score by 10 points
• Executed quarterly performance reviews, achieving 100% completion on time
• Conducted end-to-end candidate screening and facilitated structured interviews to assess qualifications and cultural fit.

• Managed a team of 15 to achieve a 20% increase in quarterly sales
• Streamlined workflow processes, resulting in a 25% reduction in project delivery time
• Mentored team members, improving team competencies and reducing skill gaps
• Championed cross-departmental collaboration, leading to a 15% boost in overall productivity
• Facilitated weekly team meetings to clarify goals and ensure alignment with strategic objectives
• Elevated team morale through the implementation of rewards and recognition programs

• Led a team of 10 members to achieve a 20% increase in customer satisfaction ratings over six months
• Conducted weekly team meetings to align goals and resolve any pending issues
• Fostered a collaborative team environment that enhanced productivity by 25%
• Mentored and coached team members, leading to a 40% improvement in individual performance
• Developed and maintained key performance indicators (KPIs) that improved team output

• Worked with the board of directors to determine values/missions and strategizing for short- and long-term goals
• Led a division of 90 professionals to exceed quarterly targets by 20%
• Streamlined workflow processes to increase debt collections by 30%
• Conducted performance evaluations, improving staff productivity by 40%
• Resolved escalated client issues, improving the satisfaction rate by 35%
• Collaborated with senior management to develop quarterly collection reports