Chester McKenzie
Caulfield North,VIC
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
30
30
years of professional experience
Work History
Manager Health Services
Water Temple Floatation and Holistic Health
09.2017 - 05.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
Associate Sales
Arthur Galan AG
11.2016 - 08.2017
- Collaborated with team members to achieve quarterly sales targets and improve overall performance.
- Utilized persuasive negotiation techniques during deals closure, securing favorable terms for both parties involved.
- Delivered engaging product presentations that highlighted unique features, resulting in increased interest from potential clients.
- Established strong client relationships through effective communication and active listening skills.
- Boosted client satisfaction by providing exceptional product knowledge and tailored sales solutions.
- Enhanced client retention by offering personalized assistance and maintaining thorough follow-up protocols.
Sales Manager Men's Wear
Tip Top Tailors Division of Grafton Fraser
05.2006 - 01.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Senior Sales Associate
Blinds to Go
02.2003 - 09.2005
- Trained, coached, and mentored new sales associates for maximum performance.
- Boosted sales revenue by developing and maintaining strong relationships with clients.
- Enhanced client satisfaction by providing prompt and personalized solutions to their concerns.
- Generated sales leads and cold called potential customers.
- Trained junior sales associates on best practices in selling techniques, product knowledge, and relationship building.
- Developed a deep understanding of the company''s products and services to effectively communicate their benefits to potential customers.
- Delivered exceptional customer service by addressing inquiries, resolving issues, and fostering long-term relationships with clients.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained new employees on customer service, money handling and organizing strategies.
Retail Department Manager
Sports Experts (divison of the Forzani Group)
02.1994 - 07.2002
- Maintained a visually appealing department layout that effectively showcased products and enticed customers to make purchases.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
- Led meetings with store management to discuss goals, challenges faced within the department as well as successful tactics to be implemented across the organization.
- Collaborated with other department managers to develop cross-functional promotions that drove store-wide sales growth.
- Implemented loss prevention measures that significantly reduced instances of theft or damage within the department.
- Improved stock management processes by implementing an accurate tracking system that minimized discrepancies between physical inventory counts and recorded data.
- Conducted regular performance evaluations for staff members, identifying opportunities for improvement and offering constructive feedback.
- Reduced employee turnover rate through establishing a positive work environment and fostering strong team dynamics.
- Managed budgets responsibly, ensuring optimal allocation of resources for staffing, inventory purchases, and marketing initiatives.
- Managed the hiring process for new employees, ensuring a thorough screening of candidates and selecting top-quality talent to join the team.
- Built strong relationships with vendors to negotiate favorable terms for product purchases, ensuring quality merchandise at competitive prices.
- Resolved escalated customer complaints professionally and diplomatically, ultimately turning dissatisfied shoppers into loyal patrons.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
High School Diploma -
Thornhill Secondary School
Thornhill Ontario Canada 06-1976
Skills
- Staff Training and Development
- Staff Management
- Operations Management
- Customer Relationship Management (CRM)
- Performance Evaluations
- Customer Service
- Hiring and Training
Timeline
Manager Health Services
Water Temple Floatation and Holistic Health
09.2017 - 05.2024
Associate Sales
Arthur Galan AG
11.2016 - 08.2017
Sales Manager Men's Wear
Tip Top Tailors Division of Grafton Fraser
05.2006 - 01.2016
Senior Sales Associate
Blinds to Go
02.2003 - 09.2005
Retail Department Manager
Sports Experts (divison of the Forzani Group)
02.1994 - 07.2002
High School Diploma -
Thornhill Secondary School
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