Chester Al Gutierrez
34 Federation Street
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
Work History
Senior Escalation Representative
Wells Fargo
09.2020 - 02.2025
- support internal and external customer with inquiries and complaints regarding financial products and services
- seek ways to determine appropriate course of action, conduct investigation steps to identify the issue, and process complex transaction online
- perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags and classify risk appropriately in case management systems to ensure customer issue are addressed while maintaining compliance with internal company requirements and standards
- receive direction from supervisor and escalate non-routine client concerns to more experienced individuals
- interact with internal and external customer
Senior Process Executive
Cognizant Technology Solutions Inc.
11.2015 - 08.2020
- Reduced error rates in claims adjudication through meticulous attention to detail and thorough documentation review.
- Developed comprehensive understanding of medical terminology, coding systems, and billing procedures for accurate claim processing.
- Collaborated with interdisciplinary teams to develop best practices for resolving high-priority claims quickly and accurately.
- Achieved timely resolution of complex claims cases by collaborating with medical professionals and legal teams.
Technical support
Harte Hanks Market Market Taguig
12.2013 - 10.2015
- For Samsung TV
- Collaborated with cross-functional teams to identify recurring issues, leading to improved product quality.
- Handled high volumes of incoming calls professionally while maintaining a calm demeanor under pressure.
- Reduced response times for support tickets by streamlining the troubleshooting process.
- Provided remote assistance using screen-sharing tools, facilitating faster resolutions without requiring onsite visits.
Personal Trainer
Golds Gym Glorietta
12.2011 - 12.2013
- Designed specific workout systems for individual clients based on performance ability.
- Demonstrated proper technique for exercises to avoid injuries.
- Developed customized fitness plans for wide range of clients to expand services.
- Maintained detailed records of all client interactions including progress notes, goal tracking updates allowing for easy assessment adjustments when needed.
- Developed and implemented creative exercise programs to keep clients engaged and motivated.
- Implemented nutritional guidance alongside physical training plans, yielding more comprehensive results for clients'' overall wellbeing.
Education
B.S - Nursing
University of Makati
Philippines10-2011
Skills
- Computer Literate
- Proficient in Internet and MS Office Applications
- Advance English Communication Skills
- Customer Service
- Relationship Building
- Problem Solving
- Tact and Diplomacy
- Workers Compensation Health Care Specialist
- Technical support knowledge
- Basic Equipment operation
- Hand tools proficiency
- Teamwork
Accomplishments
• Officially Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
• Completed voluntary customer service training to learn ways to enhance customer
• Basic life support
Activities And Accomplishments
- Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
- Completed voluntary customer service training to learn ways to enhance customer service.
Personal Information
- Age: 39
- Place of Birth: San Juan Batangas
- Height: 5'10" ft.
- Weight: 85 kg
- Date of Birth: 01/01/86
- Gender: Male
Languages
English
Full Professional
Timeline
Senior Escalation Representative
Wells Fargo
09.2020 - 02.2025
Senior Process Executive
Cognizant Technology Solutions Inc.
11.2015 - 08.2020
Technical support
Harte Hanks Market Market Taguig
12.2013 - 10.2015
Personal Trainer
Golds Gym Glorietta
12.2011 - 12.2013
B.S - Nursing
University of Makati
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