Chester Rae Lu Buagas
Granville,NSW
Summary
Detail-oriented production team supervisor/manager with 7+ years of experience in managing and improving daily operations. Proven abilities in conflict resolution and excellent communication skills. Seeking a challenging position in a company where hard work will be recognized and career advancement will always be a possibility.
Overview
12
12
years of professional experience
Work History
Insurance Specialist
QBE Insurance
10.2023 - Current
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Reduced claims processing time by effectively collaborating with customers and internal departments.
- Contributed to team performance by sharing industry knowledge and assisting colleagues in complex cases.
- Ensured regulatory compliance through diligent monitoring of company practices and adherence to guidelines.
Marketing Head
Bweno-Latoz Food Products
07.2022 - 07.2023
- Lead the marketing team and foster a creative and collaborative work environment.
- Accomplished marketing objectives by orienting and training Trade and Marketing Officers.
- Improved product marketability and determined gross profit by forecasting.
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
Trade and Marketing Officer
Bweno-Latoz Food Products
01.2022 - 06.2022
- Visited clients, partners and affiliates regularly to foster strong relationships.
- Ensured team and assigned task deadlines were delivered on time.
- Coordinated with the Accounting Department for all clientsʼ billing and payment collection.
- Performed other tasks assigned by the immediate supervisor.
Client Services and Performance Supervisor
Cybalink Solutions, Inc.
06.2021 - 01.2022
- Managed day-to-day operations of assigned clients which included overseeing and directing daily functions and activities of client teams.
- Developed comprehensive training programs for new employees, resulting in faster onboarding and increased productivity.
- Managed a diverse team of professionals, fostering an environment of collaboration and mutual support.
- Coached underperforming employees with targeted feedback and skill development plans, leading to improved overall performance levels.
- Prepared timely reports and presentations for clients and upper management.
- Responsible for screening and interviewing potential candidates.
Senior Team Leader
HCL Technologies
12.2019 - 01.2021
- Ensured all contracts or order forms that will be up for implementation are accurate.
- Collaborated with the Order Management Team to make sure that processes are aligned.
- Coached the team on all opportunities found, may it be Quality or Compliance hits.
- Mentored junior team members, providing guidance and support to enhance their career progression.
- Evaluated employee performance regularly, providing constructive feedback for continuous improvement opportunities.
- Built a cohesive team culture by recognizing individual achievements while emphasizing collective success as the ultimate goal.
Team Leader
Collection House Int'l BPO, Inc.
04.2019 - 11.2019
- Responsible for training, mentoring and motivating team members to achieve their collection goals.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Developed team members' skills through targeted coaching sessions, resulting in improved individual performance.
- Coordinated and directed all operational audit functions to ensure compliance with state and federal regulations.
- Provided innovative problem-resolution management, serving as the primary point of conduct for questions and concerns.
Team Leader / Division Manager
ACM Group Pty Ltd
03.2014 - 04.2019
- Worked with the board of directors to determine values/mission and strategize short- and long-term goals.
- Set performance expectations for the team, monitored progress toward goals and provided constructive feedback as needed.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Oversaw budgeting, reporting, planning and auditing.
- Confirmed all legal regulatory documents are filed and monitored compliance with laws and regulations.
- Implemented employee recognition programs that boosted morale and increased retention rates within the team.
Customer Care Coordinator
Ocwen Business Solutions, Inc.
08.2013 - 02.2014
- Attempted to contact and answer incoming calls from customers who were delinquent with their mortgage loan payments.
- Probed customers to determine the reason for delinquency with their mortgage loan payments and determined how to assist by the completion of a financial interview in Back in the Black.
- Maintained up-to-date knowledge of company products and services, enabling accurate guidance for customers.
- Exceeded performance metrics through diligent attention to detail and commitment to customer care excellence.
Claims Officer
QBE Shared Services
01.2013 - 07.2013
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on claim status.
- Reduced claims processing time by streamlining documentation and communication procedures.
- Expedited claim resolution with prompt negotiation, evaluation, and settlement of claim amounts.
- Maintained compliance with regulatory requirements by staying current on industry changes and updating policies accordingly.
- Managed high caseload efficiently, prioritizing tasks based on urgency and importance to meet deadlines consistently.
Accounts Receivable Representative
West Contact Services
03.2012 - 01.2013
- Worked on invoices to check orders and ship medicines via mail.
- Reduced outstanding receivables by diligently following up on overdue payments.
- Prepared bills, statements and bank deposits.
- Verified discrepancies and resolved clients' billing issues.
- Reconciled the accounts receivable ledger to ensure that all payments were accounted for and properly posted.
- Maintained strong client relationships through clear communication and timely resolution of disputes.
Skills
- Operations Management
- Negotiation Abilities
- Claims Management
- Organizational Skills
- Team Leadership
- Time Management
- Strategic Planning
- Decision Making
References
References available on request.
Timeline
Insurance Specialist
QBE Insurance
10.2023 - Current
Marketing Head
Bweno-Latoz Food Products
07.2022 - 07.2023
Trade and Marketing Officer
Bweno-Latoz Food Products
01.2022 - 06.2022
Client Services and Performance Supervisor
Cybalink Solutions, Inc.
06.2021 - 01.2022
Senior Team Leader
HCL Technologies
12.2019 - 01.2021
Team Leader
Collection House Int'l BPO, Inc.
04.2019 - 11.2019
Team Leader / Division Manager
ACM Group Pty Ltd
03.2014 - 04.2019
Customer Care Coordinator
Ocwen Business Solutions, Inc.
08.2013 - 02.2014
Claims Officer
QBE Shared Services
01.2013 - 07.2013
Accounts Receivable Representative
West Contact Services
03.2012 - 01.2013
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