Summary
Overview
Work History
Education
Skills
Languages
Timeline
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CHETAN CHOUDHARY

Adelaide,SA

Summary

Personable and dedicated Customer Service Representative with extensive experience in e-commerce and channel sales industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Customer Solutions Representative

AGL energy
Eastwood, SA
10.2023 - Current
  • Provided customer service and resolution to inquiries received via telephone.
  • Assisted customers with payment issues, account setup, and other related problems.
  • Ensured compliance with company policies and procedures when dealing with customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided guidance on new products or services that may be beneficial to customers.
  • Answered customer inquiries and resolved customer complaints via phone.

Console Operator

EG Fuel
Stirling, SA
09.2023 - Current
  • Greeted customers and provided friendly customer service.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.

Customer Service Representative

TSA GROUP
ADELAIDE, SOUTH AUSTRALIA
11.2022 - 05.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Mentored new employees on procedures and policies to maximize team performance.

Assistant Department Manager

Woolworths group
North Turramurra, NSW
09.2021 - 10.2022
  • Conducted reviews and evaluations for cost-reduction opportunities.
  • Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.

Console Operator

EG Woolworths petrol station
Minto, NSW
05.2021 - 10.2022
  • Produced accurate and detailed daily reports for processing and measuring progress.

CUSTOMER REPRESENTATIVE

Ezymart
Macquarie, NSW
07.2020 - 03.2021
  • Consulted with customers regarding needs and addressed concerns.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Customer Service Representative Assistant

INDUSTRYBUYING.COM
New delhi, New DELHI
05.2018 - 10.2019
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Used proven techniques to de-escalate angry customers during telephone interactions.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

QUALITY INSPECTOR AND CUSTOMER SERV REPRESENTATIVE

MANISH VINYLS
Faridabad, Haryana
03.2018 - 05.2018
  • Reduced costs by avoiding duplication of services.
  • Inspected, tested and measured materials, products and installations against specifications.

Education

MBA - BUSINESS ANALYTICS

Macquarie University
Sydney, NSW
07.2022

Bachelor of Mechanical Engineering - Engineering

B S ANANGPURIA EDUCATIONAL INSTITUTE
FARIDABAD, HARYANA
03.2018

High School Diploma -

NEW ADARSH SENIOR SEC PUBLIC SCHOOL
DELHI
03.2014

Skills

  • Fast Learner
  • Problem solving abilities
  • Leadership experience
  • Collaboration talent
  • Retail Sales Customer Service
  • Critical Thinking

Languages

English
Full Professional

Timeline

Customer Solutions Representative

AGL energy
10.2023 - Current

Console Operator

EG Fuel
09.2023 - Current

Customer Service Representative

TSA GROUP
11.2022 - 05.2023

Assistant Department Manager

Woolworths group
09.2021 - 10.2022

Console Operator

EG Woolworths petrol station
05.2021 - 10.2022

CUSTOMER REPRESENTATIVE

Ezymart
07.2020 - 03.2021

Customer Service Representative Assistant

INDUSTRYBUYING.COM
05.2018 - 10.2019

QUALITY INSPECTOR AND CUSTOMER SERV REPRESENTATIVE

MANISH VINYLS
03.2018 - 05.2018

MBA - BUSINESS ANALYTICS

Macquarie University

Bachelor of Mechanical Engineering - Engineering

B S ANANGPURIA EDUCATIONAL INSTITUTE

High School Diploma -

NEW ADARSH SENIOR SEC PUBLIC SCHOOL

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