Chetan Narsey

• Managed Retail Food Operations for Gold Coast Hospital, overseeing financial management and compliance.
• Led business expansion initiatives for Coomera Hospital and Varsity Lakes Hospital, ensuring successful openings.
• Trained and coached Store Managers to implement profitable business models and enhance operational efficiency.
• Conducted fortnightly meetings with Store Managers to monitor KPIs including COGS, sales, and budgets.
• Facilitated monthly performance reviews with Directors to assess retail store operations.
• Oversaw procurement and contract management for suppliers of food products and beverages.
• Achieved cost savings of $200,000 and increased sales by 20% through strategic financial oversight.
• Reduced AWU visits from once every three weeks to zero, enhancing operational efficiency.

• Executed marketing strategies that boosted brand awareness and drove sales growth.
• Managed business expansion initiatives, including project launches and site openings.
• Trained Corporate Café Managers and Franchise Partners on best business practices.
• Monitored Franchise Partners to ensure compliance with industry standards and regulations.
• Fostered strong relationships with franchise partners through effective mentoring and communication.
• Guided franchise partners on food safety standards to ensure compliance.
• Developed a culture of accountability among franchise partners through regular engagement.
• Key Success - Achieved 15% average sales increase for 80% of portfolio businesses, transforming a $60k weekly loss store into profitability.

• Designed and implemented operational and food safety systems for Brisbane, Sunshine Coast, and Gold Coast regions.
• Evaluated food safety procedures, identified gaps, and redesigned Café 63 standards to meet Queensland Government regulations.
• Streamlined compliance audits by introducing efficient processes, enhancing auditor productivity and improving KPIs.
• Conducted ten audits weekly across 20 to 30 sites, monitoring compliance with 22 food safety procedures.
• Reported weekly to Director on site KPIs, challenges faced, improvement areas, and recommended action plans.
• Enhanced compliance value for Franchise Partners through regular mentoring on food safety standards.
• Achieved 84% improvement in ratings from two to three stars to four to five stars for businesses under guidance.

• Managed three Subway stores, overseeing 50 staff and ensuring compliance with all operational standards.
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• Key Success - Achieved 15% sales increase at first store within six months, leading to opportunity for second location. Opened second store within six months of tenure, meeting franchise requirements and KPIs. Secured third store within two years by consistently achieving Subway KPI benchmarks.
• Maintained rigorous business practices by establishing, communicating, and monitoring KPIs.
• Implemented best practice measures to uphold operational standards and comply with regulations.
• Developed comprehensive understanding of franchise reporting procedures, including Profit and Loss statements.
• Ensured compliance with regulatory standards such as WHS requirements and labor laws.

• Acquired hands-on experience in all aspects of small business management.
• Managed ordering, processing, and receiving of stock efficiently.
• Developed advertising and merchandising strategies to enhance product visibility.
• Oversaw staff management including rostering, payroll, hiring, and training.
• Prepared quarterly GST reports and monthly financial statements accurately.
• Key Success: Increased sales by 15% in the first year, followed by 8% annual growth.

Prepared statutory packages for corporate consolidation and ensured compliance with regulations.

Managed general ledger accounts, month-end closings, and cash flow processes.

Executed bank reconciliations and filed company tax returns, issuing management reports for controller review.

Conducted budgeting, forecasting, and financial analysis in alignment with US GAAP and Canadian GAAP.

Analyzed income statement and balance sheet items to support strategic decision-making.

• Processed bi-monthly payroll for all employees, including executive leadership.
• Coordinated preparation of audit schedules and liaised with PricewaterhouseCoopers auditors.

• Directed audit planning, delegating responsibilities among 2-6 staff members.
  Reviewed audit documentation for quality assurance and conducted performance evaluations.
  Collaborated with Partner/Director to address critical audit and technical challenges.
  Participated in Financial Services Industry audits to promote compliance.

• · Promoted as follows: Graduate Accountant in 1996, Accountant in 1997, Light Senior Accountant in 1998, Medium Senior Accountant in 1999 and Audit Supervisor in 2000.