Chetan Singla
Cranbourne West,VIC
Summary
Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with training in Networking, Admin, Operating systems, and Computer applications.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Technology Specialist Technician
JB Hi-Fi
Melbourne, VIC
05.2022 - Current
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
IT Service Delivery Analyst
Ashurst
Melbourne, VIC
02.2022 - 05.2022
- Complied with service level agreements among core IT partners.
- Monitored and documented daily standard service requests for future analysis.
- Collaborated with cross-functional teams to support troubleshooting and minimize service interruptions.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
IT Analyst
Merri Health
Preston, VIC
08.2021 - 12.2021
- Resolved malfunctions with systems and programs through troubleshooting.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Evaluated and adopted new technologies to address changing industry needs.
- Oversaw installation of software programs and hardware systems to meet requirements.
- Enhanced and reconstructed computer systems resulting in 30-40% increased efficiency for business end-users.
Systems Support Analyst
IOOF
Melbourne , VIC
03.2021 - 08.2021
- Installed, maintained and repaired company systems involving software, hardware and networking.
- Provided technical support for computer-related problems through email, telephone and hands-on support.
- Maintained and updated troubleshooting documentation to keep employees up to speed.
- Set up workstations and laptops for new employees by configuring systems, verifying networking connectivity, and installing and testing hardware and software.
- Diagnosed and resolved Technical and System performance problems to promote customer satisfaction, boosting ratings 70-90%.
Desktop Engineer
Daimler Mercedes
Mulgrave, VIC
10.2020 - 02.2021
- Configured VoIP phones according to company standards.
- Set up and updated equipment for customer use in line with company standards and procedures.
- Developed schedule for software maintenance and updates.
- Configured hardware, devices and software to set up work stations for employees.
- Leveraged ticket tracking system (CISM) to prioritize, track and document problem resolutions and notify customers of issue status.
System Support Engineer
Philip Morris International, PMI
Melbourne, Vic
05.2020 - 08.2020
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Performed troubleshooting and maintenance of existing network systems.
- Maintained computer systems, installed, and upgraded new systems.
- Efficiently resolved myriad of technical issues concerning software installation and network connectivity.
Field Technician
Seqirus
Melbourne, VIC
12.2019 - 05.2020
- Utilized safety practices with no complaints or accidents.
- Kept detailed records of field measurements and data.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components.
- Adhered to safety protocols by implementing routine tests and guaranteeing accurate and safe equipment handling.
- Improved customer service ratings by resolving technical, on-site issues quickly and accurately.
- Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools and components
Service Desk Analyst
Datacom
Melbourne, VIC
04.2019 - 11.2019
- Engaged in user support interactions via telephone, chat and email platforms.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Identified system hardware, network infrastructure and connectivity issues that prevented execution of user-initiated tasks.
- Collaborated with internal partners to effectively resolve technical or software issues.
End User Computing
Datacom
Melbourne, VIC
04.2019 - 05.2019
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Retained existing clients and developed 8-10 (As per company's Requirement) new accounts by extending high quality and efficient support service
Desktop Support Engineer
NBN
Melbourne, VIC
10.2018 - 02.2019
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Performed encryption, firewalls and patch management to implement and maintain system security.
- Leveraged ticket tracking system to prioritize, track and document problem resolutions and notify customers of issue status.
Education
Master of Science - Computer Networking
Swinburne University of Technology
Melbourne, VIC12.2018
Bachelor of Technology - Electronics And Communication Engineering
Punjab Technical University
India08.2015
Diploma of Engineering - Electrical, Electronics And Communications Engineering
Punjab State Board
Punjab, India05.2012
Skills
- Help Desk Support
- Resolving Problems and Incidents
- Software Management
- Troubleshooting Network Issues
- Hardware and Software Repair
- Computer Operating Systems
- Network Firewall Management
- Printers and Peripherals
- MS Office
Certification
- CCNA - Cisco Certified Network Associate
Timeline
Information Technology Specialist Technician
JB Hi-Fi
05.2022 - Current
IT Service Delivery Analyst
Ashurst
02.2022 - 05.2022
IT Analyst
Merri Health
08.2021 - 12.2021
Systems Support Analyst
IOOF
03.2021 - 08.2021
Desktop Engineer
Daimler Mercedes
10.2020 - 02.2021
System Support Engineer
Philip Morris International, PMI
05.2020 - 08.2020
Field Technician
Seqirus
12.2019 - 05.2020
Service Desk Analyst
Datacom
04.2019 - 11.2019
End User Computing
Datacom
04.2019 - 05.2019
Desktop Support Engineer
NBN
10.2018 - 02.2019
Master of Science - Computer Networking
Swinburne University of Technology
Bachelor of Technology - Electronics And Communication Engineering
Punjab Technical University
Diploma of Engineering - Electrical, Electronics And Communications Engineering
Punjab State Board