Chetana Anne
Melbourne
Summary
I am looking for a full time workspace, willing to learn new skills and have capability to adapt myself to the requirements.
Overview
5
5
years of professional experience
Work History
Authorized Officer
G4s Country Court
12.2022 - 11.2023
- Responsible for performing all security related duties as assigned on a daily basis by Security Supervisor
- Bag check on gate
Customer Service Manager
EG Fuel Station
10.2021 - 12.2022
- Cultivated a culture of continuous improvement by regularly soliciting feedback from staff members regarding areas where improvements could be made.
- Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Increased team productivity by providing ongoing training and support to customer service representatives.
Pick Packing
Specssavers
12.2020 - 10.2021
- Collaborated with team members to meet daily goals and deadlines, contributing to overall operational success.
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
- Utilized warehouse management systems effectively for accurate tracking of inventory levels and product locations.
- Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
Front of House Staff Member
Race Course Caufield
03.2020 - 11.2020
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Safeguarded the establishment''s reputation by strictly adhering to local health regulations and food safety guidelines during daily tasks.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Maximized revenue potential during peak hours by effectively upselling menu items and promoting specials to guests based on their preferences.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
Customer Service
Baci Restaurante
08.2018 - 01.2020
- Provided outstanding customer service.
- Met customer service objectives by providing superior customer service to Hindi-speaking customers.
- Provided extraordinary customer service to clients.
- Resolved issues and maintained customer service standards.
- Operated register to provide great customer service.
- Greeted customers and provided outstanding customer service.
- Utilized customer feedback to improve customer service.
Education
Master's Degree - Master's in Information Technology
Latrobe University
Melbourne, Australia06.2020
Bachelor of Computer Science - Computer Science
SRM University
Chennai, India 07.2017
Skills
- Effective time-management and collaborative skills developed through past experience
- Highly articulate individual, confident at working with diverse cultures and situations
- Highly focused on maintaining productivity and exceeding expectations by applying knowledge and skills necessary for day to day work
- Dedicated teamwork and superior work ethic
- Capable of handling both manual and heavy equipment to complete tasks
- Eagerly looking forward to improve productivity skills and experience the different work environment at companies
REFERENCES
Reference can be provided on request.
Timeline
Authorized Officer
G4s Country Court
12.2022 - 11.2023
Customer Service Manager
EG Fuel Station
10.2021 - 12.2022
Pick Packing
Specssavers
12.2020 - 10.2021
Front of House Staff Member
Race Course Caufield
03.2020 - 11.2020
Customer Service
Baci Restaurante
08.2018 - 01.2020
Master's Degree - Master's in Information Technology
Latrobe University
Bachelor of Computer Science - Computer Science
SRM University