Chetana Satyanarayana
Girraween,NSW
Summary
Detail-oriented and service-driven administrative professional with 7+ years’ experience supporting legal, property, finance, and compliance-focused teams. Demonstrates a strong commitment to ethical governance, stakeholder engagement, and operational excellence. Currently completing a Certificate in Conveyancing and actively upskilling in SAP, TRIM, and Xero to strengthen digital records and financial administration capabilities. Recognised for delivering high-quality administrative coordination, clerical support, customer service, and records management aligned with NSW public sector values of integrity, accountability, and collaboration.
Overview
8
8
years of professional experience
Work History
Sales Coordinator, Aftersales & Settlement
The Bathla Group (Raj & Jai Construction Pty Ltd)
09.2021 - Current
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Streamlined sales processes for improved efficiency and customer satisfaction.
- Served as a liaison between internal departments such as legal, accounts, finance, and sales ensuring seamless end-to-end property sales.
- Cultivated long-lasting relationships with existing clients by providing ongoing support throughout the post-sales process.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coordinated property settlements, legal documentation, and client liaison
- Maintained structured CRM records and supported compliance tracking
- Liaised with solicitors and agents to resolve contract queries and amendments
- Drafted Deed of Settlement and Licence-to-stay Agreements.
- Managed pre-settlement inspections and documentation handovers.
- Processed deposits and issue receipts, refunds, and settlement figures using Sage and Excel
- Compiled daily sales reports and responded to internal enquiries
Administration Assistant
Xpress Printers
02.2009 - 10.2011
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
Customer Service Officer
Dehali Varthe
03.2004 - 03.2005
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Issued receipts and supported financial reconciliation
- Coordinated vendor communications and resolved invoice discrepancies
Customer Service Associate
ICICI OneSource Ltd
02.2003 - 02.2004
- Handled inbound customer calls and updated records with accuracy
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Adhered to data protection protocols and service standards
Education
Certificate of Conveyancing -
Australian Online Courses
Online02-2026
Trim, Xero & SAP -
Short Term Online Course
Online12-2025
Bachelor of Commerce -
Bangalore University
Bangalore, India05-2003
Skills
- Clerical & Administrative Support: Coordinated documentation, CRM updates, and scheduling across legal/property teams; delivered accurate certificates and formal correspondence
- Customer Service: Delivered professional, empathetic service across phone, email, and reception channels in high-volume settings
- Records Management: Managed electronic and physical records using CRM, SAGE, and Microsoft Office; maintained compliant digital filing systems across cross-functional teams
- Stakeholder Engagement: Supported legal and property operations through clear, professional liaison with internal and external stakeholders
- Time Management: Effectively manages competing priorities to deliver timely, high-quality outcomes in dynamic environments
- Financial Systems: Experienced in Sage, Airtable, and MYOB for records, invoicing, reconciliation, and financial workflows; actively upskilling in SAP, Xero, and TRIM
- Technology Proficiency: Skilled in Microsoft Office Suite (Outlook, Word, Excel, Powerpoint, Teams); Windows OS, Smartsheets, Zoom, OneDrive, Google Workspace
- Financial Administration: Processed bank entries, agent commissions, reconciliations, and refunds with accuracy and timeliness
- Data Management: Maintained high attention to detail in capturing, validating, and updating property-related data
- Governance & Confidentiality: Handled sensitive identity, property, financial, and legal documentation with discretion and ethical awareness
- Problem Solving: Resolved complex contract, inspection, and settlement issues by liaising with customers, solicitors, agents, and finance teams
Accomplishments
- Processed and coordinated high-volume monthly residential property sales, ensuring accuracy across contracts, CRM updates, and financial documentation.
- Facilitated the preparation of put and call deeds, and house and land contracts, liaising with solicitors, agents, and internal teams to meet settlement timelines.
- Coordinated deed of settlement documentation, supporting legal compliance and smooth transaction flow across cross-functional stakeholder
Current Role Duties & Capabilities relevant to Clerical Officer role
- Administrative & Clerical Support: Coordinated legal and property documentation, prepared settlement and compliance records, and supported CRM updates; aligned with Council’s need for accurate document handling and clerical assistance.
- Customer Service: Managed high-volume phone and email enquiries with professionalism and empathy, ensuring timely redirection and resolution; reflecting the role’s front-line service.
- Records Management: Maintained structured digital and physical filing systems, including audit-ready repositories using TRIM and CRM platforms; tasks supporting Council’s emphasis on accurate recordkeeping.
- Financial Administration: Tracked invoices, reconciled expenses, and processed purchasing documentation using MYOB and Excel; aligned with duties such as fee processing, refunds, and discrepancy resolution.
- Technology & Systems Use: Proficient in Microsoft Office Suite, MYOB, Sage, and CRM platforms; adaptable to systems like TechOne, GIS, and CM9, enabling seamless contribution to Council’s digital workflows.
- Team Collaboration: Worked across multidisciplinary teams in dynamic environments; known for adaptability, flexibility, and a proactive approach to managing competing priorities; aligned with Council’s values and flexible work expectations.
Career Summary
- Sales Coordinator, Aftersales & Settlement, The Bathla Group (Raj & Jai Construction Pty Ltd), Girraween, Australia. Sep 2021 to Present
- Administration Assistant, Xpress Printers, Bengaluru, India. Feb 2009 – Oct 2011
- Customer Service Officer, Dehali Varthe, Bengaluru, India. Mar 2004 – Mar 2005
- Customer Service Associate, ICICI OneSource Ltd, Bengaluru, India. Feb 2003 – Feb 2004
Languages
English
Full Professional
Kannada
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Sales Coordinator, Aftersales & Settlement
The Bathla Group (Raj & Jai Construction Pty Ltd)
09.2021 - Current
Administration Assistant
Xpress Printers
02.2009 - 10.2011
Customer Service Officer
Dehali Varthe
03.2004 - 03.2005
Customer Service Associate
ICICI OneSource Ltd
02.2003 - 02.2004
Certificate of Conveyancing -
Australian Online Courses
Trim, Xero & SAP -
Short Term Online Course
Bachelor of Commerce -
Bangalore University
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