Summary
Overview
Work History
Education
Skills
Availability
Certification
Timeline
Generic

CHETNA JOSHI

MELBOURNE,VIC

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Warm and friendly individual helps customers in any situation. Enjoy working closely with team members to deliver positive guest experience. Capability to construct working relationships with team members. I am Respectful, empathetic, friendly, and cooperative. Well-developed analytical problem-solving skills. Enthusiastic and respected team player and ability to work in high-pressure. Committed to continued learning and improvement. Intermediate computer skills in Microsoft office packages. Highly skilled in carrying out nursing plans in accordance with instructions.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Food Attendant

Melbourne Cricket Ground
02.2024 - Current
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
  • Handled food orders with precision and attention to detail, ensuring that each dish was prepared according to the customer''s specifications for optimal satisfaction.
  • Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.

Cleaner

SPOTCLEAN
02.2024 - Current
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.

Customer Service Cashier

McDonald's
08.2023 - 02.2024
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Customer Service Executive

WALKERS DOUGHNUTS
07.2023 - 10.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
  • Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.

Customer service Representative

Teleperformance
09.2022 - 01.2023
  • Answered customer questions about policies and procedure with friendly and knowledgeable approach
  • Investigated and resolved customer concern related to order inquiries and delivery tracking
  • Maximized satisfaction by anticipating needs and consistently offering expert support
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Education

Bachelor of Early Childhood Education -

IKON INSTITUTE OF AUSTRALIA
Melbourne, VIC

Certificate III in Individual Support -

Luvium Pty Ltd

GENERAL ENGLISH -

ST PETER INSTITUTE
Melbourne, VIC

HIGHER SECONDARY EDUCATION -

I.S DEV SMAJ SENIOR SECONDARY SCHOOL
INDIA
04.2022

Skills

  • Reliability and punctuality
  • Customer Assistance
  • Cash handling expertise
  • Problem Solving Prowess
  • Customer Relationship Management
  • Complaint Handling
  • Critical Thinking
  • Emotional Support
  • Friendly, Positive Attitude
  • Teamwork and Collaboration

Availability

MONDAY - before 3p.m. 

TUESDAY - before 3p.m. 

WEDNESDAY - before 3p.m. 

THURSDAY - before 3p.m. 

FRIDAY - before 3p.m. 

SATURDAY - Full day 

SUNDAY - Full day 

AVAILABLE FOR OVERNIGHT AND EARLY MORNING SHIFTS AS WELL 

Certification

  • Certificate III in Individual Support (Ageing, Home and Community)
  • Responsible Service for Alcohol certificate
  • National Police Check
  • Working with Children check
  • First Aid Certificate [ includes CPR ]
  • General English { Elementary to Upper-Intermediate } certificate
  • Do food safety certificate


Timeline

Food Attendant

Melbourne Cricket Ground
02.2024 - Current

Cleaner

SPOTCLEAN
02.2024 - Current

Customer Service Cashier

McDonald's
08.2023 - 02.2024

Customer Service Executive

WALKERS DOUGHNUTS
07.2023 - 10.2023

Customer service Representative

Teleperformance
09.2022 - 01.2023

Bachelor of Early Childhood Education -

IKON INSTITUTE OF AUSTRALIA

Certificate III in Individual Support -

Luvium Pty Ltd

GENERAL ENGLISH -

ST PETER INSTITUTE

HIGHER SECONDARY EDUCATION -

I.S DEV SMAJ SENIOR SECONDARY SCHOOL
  • Certificate III in Individual Support (Ageing, Home and Community)
  • Responsible Service for Alcohol certificate
  • National Police Check
  • Working with Children check
  • First Aid Certificate [ includes CPR ]
  • General English { Elementary to Upper-Intermediate } certificate
  • Do food safety certificate


CHETNA JOSHI