CHETNA JOSHI
MELBOURNE,VIC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Warm and friendly individual helps customers in any situation. Enjoy working closely with team members to deliver positive guest experience. Capability to construct working relationships with team members. I am Respectful, empathetic, friendly, and cooperative. Well-developed analytical problem-solving skills. Enthusiastic and respected team player and ability to work in high-pressure. Committed to continued learning and improvement. Intermediate computer skills in Microsoft office packages. Highly skilled in carrying out nursing plans in accordance with instructions.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Attendant
Melbourne Cricket Ground
02.2024 - Current
- Adhered to all safety and sanitation standards while preparing and delivering food.
- Developed strong rapport with guests through attentive listening, engaging conversation, and personalized recommendations based on their preferences.
- Handled food orders with precision and attention to detail, ensuring that each dish was prepared according to the customer''s specifications for optimal satisfaction.
- Promoted a positive dining atmosphere by maintaining a professional demeanor even under pressure or during challenging situations involving dissatisfied customers or other issues that may arise during service hours.
Cleaner
SPOTCLEAN
02.2024 - Current
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Provided assistance to other staff members with cleaning of difficult areas.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
Customer Service Cashier
McDonald's
08.2023 - 02.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
Customer Service Executive
WALKERS DOUGHNUTS
07.2023 - 10.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Assessed customer service trends and evaluated complaints to determine areas in need of enhancement.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
Customer service Representative
Teleperformance
09.2022 - 01.2023
- Answered customer questions about policies and procedure with friendly and knowledgeable approach
- Investigated and resolved customer concern related to order inquiries and delivery tracking
- Maximized satisfaction by anticipating needs and consistently offering expert support
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Bachelor of Early Childhood Education -
IKON INSTITUTE OF AUSTRALIA
Melbourne, VICCertificate III in Individual Support -
Luvium Pty Ltd
GENERAL ENGLISH -
ST PETER INSTITUTE
Melbourne, VICHIGHER SECONDARY EDUCATION -
I.S DEV SMAJ SENIOR SECONDARY SCHOOL
INDIA04.2022
Skills
- Reliability and punctuality
- Customer Assistance
- Cash handling expertise
- Problem Solving Prowess
- Customer Relationship Management
- Complaint Handling
- Critical Thinking
- Emotional Support
- Friendly, Positive Attitude
- Teamwork and Collaboration
Availability
MONDAY - before 3p.m.
TUESDAY - before 3p.m.
WEDNESDAY - before 3p.m.
THURSDAY - before 3p.m.
FRIDAY - before 3p.m.
SATURDAY - Full day
SUNDAY - Full day
AVAILABLE FOR OVERNIGHT AND EARLY MORNING SHIFTS AS WELL
Certification
- Certificate III in Individual Support (Ageing, Home and Community)
- Responsible Service for Alcohol certificate
- National Police Check
- Working with Children check
- First Aid Certificate [ includes CPR ]
- General English { Elementary to Upper-Intermediate } certificate
- Do food safety certificate
Timeline
Food Attendant
Melbourne Cricket Ground
02.2024 - Current
Cleaner
SPOTCLEAN
02.2024 - Current
Customer Service Cashier
McDonald's
08.2023 - 02.2024
Customer Service Executive
WALKERS DOUGHNUTS
07.2023 - 10.2023
Customer service Representative
Teleperformance
09.2022 - 01.2023
Bachelor of Early Childhood Education -
IKON INSTITUTE OF AUSTRALIA
Certificate III in Individual Support -
Luvium Pty Ltd
GENERAL ENGLISH -
ST PETER INSTITUTE
HIGHER SECONDARY EDUCATION -
I.S DEV SMAJ SENIOR SECONDARY SCHOOL
- Certificate III in Individual Support (Ageing, Home and Community)
- Responsible Service for Alcohol certificate
- National Police Check
- Working with Children check
- First Aid Certificate [ includes CPR ]
- General English { Elementary to Upper-Intermediate } certificate
- Do food safety certificate
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