Cheuk Wing Cheung
Summary
Encouraging supervisor and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Floor Supervisor
PappaRich
02.2022 - Current
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Waiter
Gram Pancake
01.2022 - 03.2022
- Upsold high-profit items to enhance sales numbers.
- Explained menu items and suggested appropriate options for food allergy concerns.
Floor Supervisor
Canton
02.2017 - 10.2021
- Addressed and resolved all customer inquiries and complaints with timeliness and professionalism.
- Managed store inventories with periodic audits to verify correct counts and adherence to stock management protocols.
- Coached staffs and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Restaurant Waiter
Disneyland Resort
04.2016 - 01.2017
- Explained menu items and suggested appropriate options for food allergy concerns.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Technician
Démodé Salon
01.2015 - 07.2015
- Offered exceptional service and support to walk-in and scheduled customers.
- Assisted hairdressers with cutting, coloring, and styling hair to maintain salon workflow efficiency.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Salesperson
Rabbit Shoes
09.2014 - 01.2015
- Increased sales and customer satisfaction through personalized servicing.
- Provided product benefits and advantages and discussed pricing with interested parties.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Waiter
Cooking Guy
10.2013 - 03.2014
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Education
Bachelor of Commerce - Professional Accounting
Macquarie University
Sydney, NSW12.2022
Diploma - Hair Design And Make Up
Youth College
Hong Kong07.2016
Skills
- Stock management
- Operations Management
- Team Supervision
- Employee Development
- Customer Relations
- Customer Satisfaction
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
Floor Supervisor
PappaRich
02.2022 - Current
Waiter
Gram Pancake
01.2022 - 03.2022
Floor Supervisor
Canton
02.2017 - 10.2021
Restaurant Waiter
Disneyland Resort
04.2016 - 01.2017
Technician
Démodé Salon
01.2015 - 07.2015
Salesperson
Rabbit Shoes
09.2014 - 01.2015
Waiter
Cooking Guy
10.2013 - 03.2014
Bachelor of Commerce - Professional Accounting
Macquarie University
Diploma - Hair Design And Make Up
Youth College
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