Cheuk Yin Wong
Brisbane
Summary
I am a motivated and detail-oriented professional seeking an entry-level position in Human Resources. With experience as a Personal Executive at TDCX and as a Server in fast-paced restaurant environments, I have developed key skills in communication, conflict resolution, time management, and relationship management. Proven ability to maintain confidentiality, resolve issues efficiently, and work effectively in team settings. Eager to leverage my organizational skills, adaptability, and passion for employee engagement to contribute to the success of an HR team.
Overview
3
3
years of professional experience
Work History
Server
Old Street Claypot
05.2024 - Current
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Delivered exceptional service while managing multiple customer orders and addressing complaints diplomatically.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Satay Boss
05.2023 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Perspnal Banking Executive
TDCX
08.2022 - 01.2023
- Assessed customer personal banking and credit card needs and integrated marketing promotions and programs in customer conversations.
- Collaborated with cross-functional teams to develop innovative banking solutions.
- Managed sensitive customer information with discretion and ensured confidentiality.
- Strengthened client relations through effective communication, problem-solving, and proactive issue resolution.
Education
Master of Business - Human Resource Management
Queensland University of Technology
Brisbane, QLD11-2024
Bachelor of Social Science - Politics And Public Administration
Hong Kong Metropolitan University
Hong Kong06-2022
Skills
- Teamwork
- Confidentiality
- Conflict Management
- Time Management & Organization
- Computer and systems experience
- Multitasking & Pressure Management
- Customer Service & Relationship Building
Languages
English
Chinese (Cantonese)
Chinese (Mandarin)
Timeline
Server
Old Street Claypot
05.2024 - Current
Server
Satay Boss
05.2023 - 08.2024
Perspnal Banking Executive
TDCX
08.2022 - 01.2023
Master of Business - Human Resource Management
Queensland University of Technology
Bachelor of Social Science - Politics And Public Administration
Hong Kong Metropolitan University
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