Cheung Chi Sum Sam
Overview
5
5
years of professional experience
Work History
Developer Industry Experience Project
Monash University
02.2023 - 05.2023
- Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Tested programs and databases to identify issues and make necessary modifications.
- Discussed issues with team members to provide resolution and apply best practices.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
part time waiter
Tokyo Ramen
07.2019 - 10.2019
- Trained new waitstaff on proper food handling, customer service and safety procedures.
part time waiter
Langham Hotel
05.2018 - 12.2018
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Information Technology -
Monash University
Melbourne, VIC01.2023
Diploma of Information Technology -
Latrobe University
Sydney, NSW01.2019
St Paul's International College
01.2018
Saint Francis Xavier’s School
Tsuen Wan, Hong Kong01.2016
Skills
1 Proficient in Java, html, JavaScript, CSS, SQL, C#
2 Good communication Skill can work with the team
3 Good command of spoken and written English Cantonese and Putonghua
4 Familiar with Microsoft office
5 Meeting with client and handling presentation
6 Developed and evaluated solution options to build consensus and drive quality solutions
Roles And Responsibilities
- Meeting with client and handling presentation
- Developed and evaluated solution options to build consensus and drive quality solutions.
Languages
English
Cantonese
Putonghua
Birth
11/20/00
Personal Information
Nationality: Hong Kong
Timeline
Developer Industry Experience Project
Monash University
02.2023 - 05.2023
part time waiter
Tokyo Ramen
07.2019 - 10.2019
part time waiter
Langham Hotel
05.2018 - 12.2018
Bachelor of Information Technology -
Monash University
Diploma of Information Technology -
Latrobe University
St Paul's International College
Saint Francis Xavier’s School
Similar Profiles
KRUTI BHANUSHALIKRUTI BHANUSHALI
Trainee Counselor at Monash UniversityTrainee Counselor at Monash University
Gillian ManGillian Man
Data Integrity Officer at Monash UniversityData Integrity Officer at Monash University
Tiger PanTiger Pan
Teaching Associate at Monash UniversityTeaching Associate at Monash University
Cal VolksCal Volks
Research Fellow (ARC Grant) at Monash UniversityResearch Fellow (ARC Grant) at Monash University
Kelly KelleyKelly Kelley
<ul> <li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li> <li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li> <li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li> <li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li> <li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li> <li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li> </ul> at Multiverse / AdoptionAI<ul> <li>Designed and led post-sale client experience strategy for AI-adoption SaaS firm, improving adoption for clients by 5x over industry benchmark and achieving 69% product-market fit (Sean Ellis test) in the US.</li> <li>Spearheaded retention and expansion strategies through end-to-end user experience mapping and VOC insights, exceeding customer health score targets.</li> <li>Partnered with Product, Sales, and Marketing teams to translate client experience designs and feedback into technical requirements.</li> <li>Launched user and client experience enhancement initiatives that improved onboarding speed and reduced friction for enterprise clients.</li> <li>Built client success frameworks and success plans focused on renewal, upsell, and customer advocacy.</li> <li>Drove consensus on the customer experience vision across internal stakeholders through data reporting and live presentations.</li> </ul> at Multiverse / AdoptionAI