Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Chevelle Phillips

Cessnock,NSW

Summary

Proven to excel in high-pressure environments, I significantly increased sales through expert upselling techniques and maintained high customer satisfaction at Twine Restaurant. Skilled in both team collaboration and multitasking, my ability to manage and prioritize tasks efficiently stands out, alongside a strong foundation in safe food handling and hospitality service expertise. Motivated employee with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Organized waitress with experience in high end wedding's and restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level full time position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

3
3
years of professional experience

Work History

Waitress

Twine Restaurant
02.2022 - Current
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.

Sandwich Artist

SUBWAY®Restaurants
06.2021 - 04.2022
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.
  • Maintained a clean and organized workspace, adhering to strict sanitation standards.
  • Collaborated with team members to maintain a smooth workflow during busy hours.
  • Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
  • Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
  • Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
  • Trained new employees on company policies and procedures, contributing to overall team performance and growth.
  • Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
  • Promoted hygiene practices within the team by consistently following food safety guidelines and regulations.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
  • Executed sandwich artistry duties with very low occurrence of errors.
  • Developed proficiency in preparing various sandwich types, meeting diverse customer preferences and dietary needs.
  • Consistently met daily sales targets through upselling techniques such as suggesting add-ons or meal deals to customers.
  • Assisted in inventory management, ordering necessary supplies to prevent shortages and reduce waste.
  • Assisted in maintaining up-to-date product knowledge by staying current with recipe changes, ingredient sourcing updates, and nutritional information updates.
  • Enhanced customer experience by crafting custom sandwich orders to meet diverse dietary preferences.
  • Streamlined sandwich-making process to reduce wait times for customers.
  • Participated in community events, representing brand positively and increasing local awareness.
  • Implemented creative sandwich specials, attracting more customers and boosting sales.
  • Collaborated with management to address customer feedback, improving overall satisfaction.
  • Engaged with customers to gather feedback, using insights to refine service and offerings.
  • Improved order efficiency with speed and accuracy in sandwich assembly during peak hours.
  • Trained new employees in sandwich preparation and customer service excellence, raising team performance.
  • Balanced multiple tasks during busy periods, ensuring all customers received prompt and attentive service.
  • Conducted regular quality checks for ingredients, maintaining high standard of products offered.
  • Maintained up-to-date knowledge of food safety regulations, ensuring compliance and protecting customers.
  • Increased repeat customer visits by providing friendly and engaging service.
  • Brewed coffee and tea and changed out drink station syrups.
  • Observed customer purchases in line and differentiated between standard portions.
  • Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Filled out daily shift log to record amount of food prepared, used and leftover.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Accurately operated cash register to process customer payments.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Operated cash register and handled transactions accurately, ensuring smooth checkout process.
  • Maintained clean and sanitary work station, contributing to hygienic dining environment.
  • Managed inventory levels, ensuring fresh ingredients were always available for menu items.
  • Optimized food storage procedures, minimizing waste and reducing costs.
  • Customized orders to accommodate special requests, enhancing customer loyalty.

Education

Year 10 Certificate -

Singleton High
Singleton, NSW

Year 11 And Agriculture

Singleton High
Singleton Nsw

Skills

  • Customer Service
  • Strong multitasking
  • Greeting guests
  • Team Collaboration
  • Cleanliness
  • Order Taking
  • Cash Handling
  • Safe Food Handling
  • Hospitality service expertise
  • Handling Complaints
  • Menu Recommendations
  • Payment Processing
  • Service prioritization
  • Food Running
  • Memory retention
  • Complex Problem-Solving
  • Table Setting
  • Order Accuracy
  • Accurate money handling
  • Complaint resolution
  • Menu Memorization
  • Food safety understanding
  • Performance Improvement
  • Supply Restocking
  • High-volume dining
  • Table Bussing
  • Tableside Service
  • Dining area maintenance
  • Relationship Management
  • Upselling techniques
  • Menu presentation
  • Allergy awareness
  • Food presentation
  • Beverage Preparation
  • Ordering Procedures
  • Sales Techniques
  • Seating arrangements
  • Order Management
  • Upselling
  • Point of sale operation
  • Compliance standards
  • Table setting knowledge
  • Guest Relations Management
  • Sales expertise
  • Daily specials memorization
  • Food station setup
  • Food and beverage pairings
  • Item promotion
  • Food inspection
  • Special Event Coordination
  • Order delivery practices
  • Bill computation
  • Food Production
  • Front-of-house display creation
  • Reservation Management
  • Banquet Coordination
  • Regulatory Compliance
  • Food spoilage prevention
  • Wine Knowledge
  • Wine pairing
  • Wine Pairings
  • Warm and Friendly
  • Reliable and Responsible
  • Team Player
  • Teamwork and Collaboration
  • Adaptable and Flexible

Timeline

Waitress

Twine Restaurant
02.2022 - Current

Sandwich Artist

SUBWAY®Restaurants
06.2021 - 04.2022

Year 10 Certificate -

Singleton High

Year 11 And Agriculture

Singleton High

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Chevelle Phillips