Chevy McBride
Reservoir,VIC
Summary
Hardworking & driven professional looking for a new challenge. Strong interpersonal, communication, leadership and sales capabilities with the proven ability to learn new skills quickly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Placement Coordinator
InternMatch
01.2023 - 11.2024
- Established and maintained ongoing customer relationships with international students looking for internships and companies looking for interns
- Conducted resume coaching & interview support sessions with students
- Onboarded students and host companies into the InternMatch program
- Sourced internship opportunities in various industries and coordinated interviews between students and hiring managers
- Ensured successfully placed students transitioned smoothly into their internship
- Attended to and resolved customer complaints
- Attended career & job fairs to network with students and companies in need of internships / interns
- Ensured internal data was clean and up to date
Customer Support Officer
Australian Training Products
03.2022 - 10.2022
- Provided primary customer support to customers and prospects.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Triaged customer concerns to technical support, quality assurance and production, coordinating with key stakeholders to resolve the concern swiftly and to customer satisfaction
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Managed invoicing and discussed subsequent payments with customers to keep accounts on track.
- Set up service appointments to handle advanced technical concerns.
- Monitored phone and electronic database systems for incoming customer inquiries.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided administrative support for commercial operations
Business Sales Partner
Employsure
02.2021 - 11.2021
- Made cold and warm outbound calls to SME prospects to qualify, build rapport and discover pain points that Employsure's HR and OH&S services can solve.
- Set up sales meetings between qualified SME prospects and Employsure's Business Development Manager team.
- Managed a large pipeline of prospect clients.
- Consistently achieved & exceeded weekly KPI's of 500 dials, 10 booked meetings and 5 sat meetings.
- Achieved bonus target for quarterly deals generated Q1 2021 (English financial year)
- Supported Team Leader in training both new and existing sales consultants.
Business Sales Consultant Team Leader
Employsure
12.2019 - 01.2021
- Responsible for leading a team 10 - 15 telesales consultants
- Successfully transitioned the team to a WFH environment
- Coached key capabilities to consultants via 121 coaching, call QA's & group training sessions
- Led by example to establish a culture of accountability, improvement, collaboration & fun
- Conducted performance management reviews for underperforming consultants, disciplinary meetings & terminations
- Conducted group & 121 interviews, made hiring decisions in collaboration with local leadership
- Tracked & reported on daily, weekly, monthly & quarterly team performance and coaching focuses
- Engaged consultants with incentives, games, goal setting, regular team stand-ups
Sales Facilitator
Employsure
04.2019 - 12.2019
- Conducted 3 - 8 week training program for new starting telesales consultants, training them on Employsure's services & internal processes & the sales process
- Responsible for collaboratively creating training content to be used across Employsure's AU & NZ offices.
- Presented training content to a group of 2 - 15 new consultants
- Conducted 121 coaching sessions & call QA's for new consultants
- Reported daily & weekly on new consultants' progress
- Conducted probation fail meetings for underperforming consultants
- Gave feedback and improved upon created training content
- Assisted local leadership in coaching & leading the wider sales floor when without new consultants to train
Business Sales Consultant / Executive
Employsure
04.2018 - 04.2019
- Made cold and warm outbound calls to SME prospects to qualify, build rapport and discover pain points that Employsure's HR and OH&S services can solve.
- Set up sales meetings between qualified SME prospects and Employsure's Business Development Manager team.
- Managed a large pipeline of prospect clients.
- Consistently achieved & exceeded weekly KPI's of 400 dials, 15 booked meetings and 10 sat meetings.
- Achieved bonus target for quarterly deals generated in 2018 Q2 & Q3 (English financial year)
- Promoted from Sales Consultant to Sales Executive after 9 months for achieving KPI's across 2018 Q2 & Q3
Account Manager
TSA Telco Group
03.2017 - 04.2018
- Contacted existing SME Telstra customers to offer better rates, recontract their services & pursue up-sell opportunities.
- Upsold & recontracted fixed line services, mobile services, vehicle tracking solutions, Telstra security solutions & NBN services
- Responded to customer phone & email enquires
- Managed troubleshooting, requesting deliveries, processing orders, processing contracts & NBN migration for small and medium sized accounts.
- Consistently achieved and exceed KPI's of 60 dials, 1 hour talk time, 4 units sold
- Achieved Consultant of the QTR for Q2 2018
- Assisted Team Leader in coaching new & existing account managers
Education
Foundations of Game Art & Animation Diploma -
CG Spectrum College of Digital Art And Animation
Perth11.2016
High School Diploma -
Narrogin Senior High School
Narrogin10.2013
Skills
- Proficient in using Microsoft Excel & Presentation
- Proficient in using Salesforce & Outlook
- Sales & lead generation
- Customer service & stakeholder management
- Public speaking & presentations
- Strong communication & interpersonal skills
- Able to work both autonomously and as a part of a team
Certification
Responsible Service of Alcohol
(Valid Oct 2021 - Oct 2024)
Timeline
Placement Coordinator
InternMatch
01.2023 - 11.2024
Customer Support Officer
Australian Training Products
03.2022 - 10.2022
Business Sales Partner
Employsure
02.2021 - 11.2021
Business Sales Consultant Team Leader
Employsure
12.2019 - 01.2021
Sales Facilitator
Employsure
04.2019 - 12.2019
Business Sales Consultant / Executive
Employsure
04.2018 - 04.2019
Account Manager
TSA Telco Group
03.2017 - 04.2018
Foundations of Game Art & Animation Diploma -
CG Spectrum College of Digital Art And Animation
High School Diploma -
Narrogin Senior High School
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