Chevy Palmer
Melbourne,Australia
Summary
Experienced Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
10
10
years of professional experience
Work History
SENIOR ENTERPRISE GROWTH SPECIALIST
ANZ WORLDLINE
09.2023 - Current
- Developed and maintained relationships with key clients, ensuring their satisfaction and loyalty
- Analysed customer data to identify trends and opportunities for growth
- Developed and implemented strategies to increase sales and profitability
- Monitored and analysed competitor activities and market trends
- Developed and managed account plans to ensure customer needs are met
- Worked on larger projects that required large amounts of planning and collaboration with other teams e.g. Australian Open 2022 & 2023.
- Trained junior members of staff on how to work successfully in the role and current products
- Met with and trained customers on how to use their current suite of products, whilst giving demonstrations of new products in-market
- Consistently met and exceeded targets and KPIs
ENTERPRISE GROWTH SPECIALIST
ANZ WORLDLINE
05.2022 - Current
- Successfully managed a portfolio of medium-large sized enterprise clients with a card turnover of $10-$50m
- Identified and maximized sales opportunities, and increased customer retention rates by proactively reaching out to at-risk customers and building strong relationships
- Worked across multiple regions within Australia starting as Sales Specialist for WA/SA, moving into the more complex role of Growth Specialist for Victoria due to success in previous portfolio
- Training of new members of the team to understand the role and the multitude of internal processes that are involved to be successful
- Successfully located merchants from my portfolio that were currently no longer financially viable for the company and repriced as necessary to become profitable.
CUSTOMER & OPERATIONS TECHNICAL SUPPORT ANALYST
BAMBORA
07.2020 - 05.2022
- Provision of support for customer queries and issues to the online business
- Incident Management of major customers including Optus and RBA
- Ticket support replying to customer queries, tasked to deal with larger clients due to relationships built with key stakeholders
- Contribution to new process improvements within the team - major part of the reason the team was split into tasks that suited their strengths
- Maintenance and the update of the support knowledge base, including learnings from my current and past experience
- Triage and assignment of tickets across team members based on capacity/workload and proficiency of skills
- Continual learning and development in the role to upskill.
KEY ACCOUNT MANAGER, EUROPE
NEWS UK
10.2018 - 05.2020
- Key account management of Enterprise/Large Enterprise clients
- Relationship management between News UK and global editorial agencies such as Getty Images
- Exceeded growth of 25% for key advertising accounts.
REGIONAL LICENSING MANAGER, EUROPE
NEWS UK
01.2017 - 10.2018
- Managed a team of 3 throughout Europe building new relationships and creating partnership deals with large agencies/brands such as Abaca Press, Bild, La Repubblica
- Formulated trusted relationships with key accounts
- Performed post-renewal tasks by booking orders and maintained accurate records of renewal opportunities and contract records
- Increased repeat customer base by maintaining relationships with high-profile clients and effectively managing service issues
- Evaluated client progress and compliance while identifying areas for additional coaching by monitoring daily performance
- Exceeded sales goals by 20% using consultative and value-driven approach.
ACCOUNT MANAGER/SENIOR ACCOUNT MANAGER
GETTY IMAGES
01.2014 - 01.2017
- Generated new revenue by identifying and creating new business opportunities while utilizing various sales and marketing techniques to sell products and services
- Managed a portfolio of clients with a current spend of £3 million+
- Consistently met and exceeded individual sales quota by renewing contracts, handling enterprise sales deals, and strengthening client relations
- Conducted market and profile research to gather customer information, identify key players, and generate interest
- Educated customers on self-support during utilization of website functions and features while engaging customers to learn content needs
- Oversaw the entire account renewal process from contract negotiations, customer performance reviews through to closure
- Maintained and updated accurate customer and sales data in relevant CRM and databases
- Managed budgeting, forecasting, and performance for all accounts
- Leveraged industry trends in customer industries and marketplaces to shape value-added solutions and approaches for key audiences.
Education
Bachelor of Arts - Business Administration
Manchester Metropolitan University
Manchester, United KingdomSkills
- Fast Learner
- Leadership
- Communication Skills
- Organizational Skills
- Account Management
- Customer Relationship Management
- Project management
- Attention to detail
References
Provided upon request.
Timeline
SENIOR ENTERPRISE GROWTH SPECIALIST
ANZ WORLDLINE
09.2023 - Current
ENTERPRISE GROWTH SPECIALIST
ANZ WORLDLINE
05.2022 - Current
CUSTOMER & OPERATIONS TECHNICAL SUPPORT ANALYST
BAMBORA
07.2020 - 05.2022
KEY ACCOUNT MANAGER, EUROPE
NEWS UK
10.2018 - 05.2020
REGIONAL LICENSING MANAGER, EUROPE
NEWS UK
01.2017 - 10.2018
ACCOUNT MANAGER/SENIOR ACCOUNT MANAGER
GETTY IMAGES
01.2014 - 01.2017
Bachelor of Arts - Business Administration
Manchester Metropolitan University
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