CHE WAI NG
Redcliffe
Summary
Organized Dining Room Attendant offering 20 years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Cook
Crown Casino
12.2013 - Current
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Barista
Intercontinental Hotel
08.2022 - Current
- Maintained clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Food and Beverage Attendant
Hyatt Regency Hotel
12.2007 - 06.2022
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Maintained stock levels of cups, lids, straws and condiments throughout shift
Head Waiter
Crown Casino And Entertainment Complex
06.2009 - 12.2013
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Greeted new customers, discussed specials and took drink orders.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
- Inspected dishes and utensils for cleanliness
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow
Restaurant Manager
Tai Wah Chinese Restaurant
09.2005 - 08.2007
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Purchased adequate quantities of food, beverages, equipment and supplies
Senior Captain
Teo Chew Seafood Restaurant
07.1994 - 06.2002
- Kept guest areas clean, removing trash and dirty dishes.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers.
- Interacted with team members, encouraging each to be outgoing and offer excellent service to customers
Education
No Degree -
Aberdeen Technical School
Hongkong01.1984
Skills
- Proper Food Storage
- Sauce Preparation
- Bulk Food Preparation
- Hospitality and service industry background
- Food preparation and safety
- Espresso machine operation
- Opening and closing duties
- Beverage Preparation
Timeline
Barista
Intercontinental Hotel
08.2022 - Current
Cook
Crown Casino
12.2013 - Current
Head Waiter
Crown Casino And Entertainment Complex
06.2009 - 12.2013
Food and Beverage Attendant
Hyatt Regency Hotel
12.2007 - 06.2022
Restaurant Manager
Tai Wah Chinese Restaurant
09.2005 - 08.2007
Senior Captain
Teo Chew Seafood Restaurant
07.1994 - 06.2002
No Degree -
Aberdeen Technical School
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