Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cheyann Armstrong

Gulliver,QLD

Summary

Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.

Overview

14
14
years of professional experience

Work History

Kennel Hand / Receptionist

Kings Road Vet Surgery
02.2023 - Current
  • Working as part of a team between reception duties and kennel hand duties but not limited to;
  • - Answering calls, booking and rescheduling appointments / surgeries
  • - Banking
  • - Following up on referrals and patient histories
  • - Cleaning cages before and after patients leave
  • - Assisting with TPR checks
  • - Assisting with monitoring animals under anaesthetic
  • - Assisting with the recovery of animals after surgery such as giving pain relief, and extubating
  • - Assisting nurses and vets with administering injections/vaccinations.

Receptionist

Townsville Gastroenterology
07.2022 - 04.2024
  • Working in a small close knit team triaging referrals, contacting patients and booking surgeries and appointments in a timely manner.
  • - Scanning, faxing, and in putting of documents
  • - Billing patients
  • - Triaging referrals
  • - Liaising with GP’s and other health professionals.

Receptionist

Aitkenvale Family Health Centre
02.2022 - 07.2022
  • Being part of a team working alongside GP’s and nurses, and being responsible for scheduling patients in a timely matter and providing the best service we can.
  • - Scanning, faxing and inputting of documents
  • - Billing patients out
  • - Organising work medicals
  • - Computer skills – competent using Microsoft Office, Email, Internet, Medical Director, Prac-soft
  • - Communicating between doctors, nurses and other allied health professionals.

Massage Therapist

PhysioNorth
07.2021 - 02.2022
  • Working as a remedial massage therapist alongside physiotherapists and working on treatment plans for clients, to help manage pain management.
  • - Remedial Massage
  • - Deep Tissue Massage
  • - Relaxation Massage
  • - Typing up client notes and giving exercise plans.

Massage Therapist

Restore and Revive Massage and Beauty
11.2020 - 07.2021
  • Working as a Remedial Massage Therapist helping to focus on clients to help relieve tension and feel relaxed and rejuvenated, and helping clients with pain management due to injuries.
  • - Remedial Massage
  • - Deep Tissue Massage
  • - Relaxation Massage
  • - Foot Scrubs

Receptionist

North Shore General Practice
07.2018 - 02.2021
  • Working in a large, fast-paced Medical Practice alongside 12 doctors. I am responsible for scheduling patient appointments and working as part of a large team to provide the best service we can.
  • Additional duties include:
  • - Scanning, faxing and in-putting
  • - Billing patients out
  • - Receipting off insurance invoices
  • - Working as part of a team and excellent customer service
  • - Computer skills – competent using Microsoft Office, Email, Internet, Medical Director, Prac-soft
  • - Communicating between doctors, nurses and other allied health facilities.

Drinks Supervisor

Cactus Jacks Bar and Grill – Cannon Park
09.2013 - 01.2016
  • Working in a fast-paced Restaurant ensuring all drinks staff are meeting their deadlines. My role also includes a high level of Customer service, manage my time to ensure tasks are completed in an efficient and timely matter, able to adapt to new situations including resolving problems when they arise and dealing with people in an appropriate and professional manner.
  • Other duties include:
  • - Money handling
  • - Food and drinks handling
  • - Sanitation of all surfaces and equipment
  • - Kitchen hand/Prep work
  • - Customer Service
  • - Scheduling in bookings

Receptionist

Rosslea Medical Centre
04.2011 - 08.2013
  • Providing administrative support for a busy medical practice in Townsville. Responsible for scheduling patient appointments, organising staff meetings, ordering office supplies, maintain equipment, protect confidential files and distribute mail.
  • Additional duties include:
  • - Minute taking
  • - Banking, transactions, petty cash and other forms of money handling
  • - Working quickly as part of a team
  • - Computer skills – competent using Microsoft Office, Email, Internet, Medical Director, Prac-soft, Best Practice
  • - Scanning, faxing and inputting
  • - Communicating effectively with doctors, nurses, allied health personnel, staff and clients.
  • - Work effectively with people from different cultural backgrounds
  • - Customer service
  • - Complaint management

Education

Certificate II - Animal Studies

Open Colleges
Online
02-2025

Diploma - Remedial Massage

Evolve College
01.2020

Certificate - Perform CPR

All About First Aid
Townsville, QLD
01.2020

Certificate II - Business

Barrier Reef Institute TAFE
Townsville City, QLD
01.2010

Year 10 Certificate - Queensland Board of Studies

Thuringowa State High School
Kirwan, QLD
01.2008

Skills

  • Customer service
  • Patience and empathy
  • Animal handling expertise
  • Cleaning and sanitation
  • Record keeping accuracy
  • Health monitoring
  • Record keeping
  • Teamwork and collaboration
  • Problem-solving
  • Honest and dependable
  • Time management
  • Active listening
  • Effective communication

Timeline

Kennel Hand / Receptionist

Kings Road Vet Surgery
02.2023 - Current

Receptionist

Townsville Gastroenterology
07.2022 - 04.2024

Receptionist

Aitkenvale Family Health Centre
02.2022 - 07.2022

Massage Therapist

PhysioNorth
07.2021 - 02.2022

Massage Therapist

Restore and Revive Massage and Beauty
11.2020 - 07.2021

Receptionist

North Shore General Practice
07.2018 - 02.2021

Drinks Supervisor

Cactus Jacks Bar and Grill – Cannon Park
09.2013 - 01.2016

Receptionist

Rosslea Medical Centre
04.2011 - 08.2013

Diploma - Remedial Massage

Evolve College

Certificate - Perform CPR

All About First Aid

Certificate II - Business

Barrier Reef Institute TAFE

Year 10 Certificate - Queensland Board of Studies

Thuringowa State High School

Certificate II - Animal Studies

Open Colleges

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Cheyann Armstrong