CHEYANNE GRANT
Gold Coast,QLD
Summary
Qualified food service professional bringing years of experience in the field. Focused on providing exceptional customer service and maintaining food safety. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
18
18
years of professional experience
Work History
Food and Beverage Team Leader
Sea World Resort
10.2010 - Current
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Enhanced team productivity by providing consistent training and development opportunities.
- Increased sales through effective menu planning, pricing decisions, and promotional activities.
- Streamlined inventory management with efficient ordering and storage procedures.
- Daily operation of the Waterfall Cafe, including set-up for special events and functions
- Training school based trainees
- Competency in POS procedures
Store Associate
Goldsteins Bakery
01.2010 - 09.2010
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Conducted month end stock for the store and compiled reports for the franchisee
Food and Beverage Attendant
Gungahlin Lakes Golf & Community Club
01.2006 - 11.2009
- Enhanced customer satisfaction by providing attentive service and anticipating guests'' needs.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Assisted in menu development, resulting in increased sales and positive feedback from customers.
- Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.
Education
Hospitality Skills And Training Certificate 1 & 2 - Hospitality
Canberra Institute of Tech
Canberra, ACT2003
Effective People Practices -
Tourism Corporation
Sydney, NSW2003
Responsible Service of Alcohol
Online
Skills
- Menu development
- Nutritional knowledge
- Food Safety Compliance
- Sanitation Standards
- Allergen awareness
Professional references
- Seybon Rodrigues
FOOD & BEVERAGE SUPERVISOR - SEA WORLD RESORT
0450 508 464
- Julie Carter
FOOD & BEVERAGE SUPERVISOR - SEA WORLD RESORT
0407 755 347
- Craig Davies
BANQUETS SUPERVISOR - HOTA
0419 908 765
Timeline
Food and Beverage Team Leader
Sea World Resort
10.2010 - Current
Store Associate
Goldsteins Bakery
01.2010 - 09.2010
Food and Beverage Attendant
Gungahlin Lakes Golf & Community Club
01.2006 - 11.2009
Hospitality Skills And Training Certificate 1 & 2 - Hospitality
Canberra Institute of Tech
Effective People Practices -
Tourism Corporation
Responsible Service of Alcohol
Online
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