Cheyanne Love
Hammond Park,WA
Summary
Dedicated and motivated professional with a strong background in customer service and leadership roles, transitioning towards a career in criminology and forensic psychology. Currently pursuing a Bachelor of Psychology at the University of Western Australia, focusing on criminology. Possessing excellent communication, leadership, and conflict resolution skills. Hands-on experience in mentoring staff, analysing performance, and ensuring compliance with safety standards. Eager to apply skills in a Youth Custodial Officer position to contribute to the rehabilitation and safety of youth offenders.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Supervisor
Cabin 401
05.2023 - Current
- Assist management with the day-to-day operations, ensuring efficiency and a positive work environment.
- Mentor and train new staff, providing guidance to enhance their skills and align with company needs.
- Provide hands-on, motivational leadership, delegating tasks to improve productivity and operational performance.
- Build strong relationships with customers to foster loyalty and drive sales.
- Appointed as an Approved Manager, ensuring compliance with WA Liquor Licensing and RSA laws.
- Maintained a clean and organised work environment to ensure compliance with health regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
Bar Supervisor & Assistant Manager
The Rec Fremantle, formerly Ballers Sports Bar Fremantle
08.2021 - 04.2023
- Assisted in overseeing daily venue operations, ensuring smooth service and adherence to safety protocols.
- Analysed sales and performance reports to inform operational decisions and drive efficiency.
- Managed HR functions, including rostering, hiring, and onboarding new staff members.
- Mentored and supervised staff to maintain high levels of performance, customer service, and teamwork.
- Ensured compliance with WA Liquor Licensing and RSA laws, contributing to a safe and secure environment.
- Completed bar opening and closing procedures.
- Developed strong rapport with customers through attentive listening skills, contributing to repeat business.
- Resolved customer complaints professionally and efficiently to maintain a positive reputation for the establishment.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Checked ID cards and verified bar guests were of legal age.
Assistant Manager
Shake Shack, London, UK
01.2019 - 01.2020
- Directed and supervised employees, ensuring high productivity and adherence to store procedures.
- Generated financial reporting systems and ensured accurate inventory management.
- Trained staff on operational procedures, contributing to a well-organized and efficient store environment.
- Ensured the safety and security of the premises, monitoring transactions and maintaining accurate deposits.
Education
Bachelor of Psychology (BPsych) -
University of Western Australia
07-2026
Skills
- Strong Communication: Adept at engaging with individuals from diverse backgrounds, fostering constructive dialogue and mutual respect
- Leadership & Mentoring: Proven ability to lead, train, and motivate teams, ensuring performance standards are met and development goals are achieved
- Conflict Resolution: Expertise in de-escalating tense situations and resolving conflicts, ensuring safety and maintaining a calm environment
- Operational Efficiency: Experience in driving operational improvements through task delegation, performance analysis, and strategic decision-making
- Team Collaboration: Excellent team player with the ability to collaborate effectively with diverse groups, enhancing overall productivity and success
- Analytical & Technology Proficiency: Strong ability to analyze data, make informed decisions, and utilize technology to streamline operations and improve outcomes
- Safety & Compliance: Extensive experience adhering to regulatory standards (WA Liquor Licensing, RSA laws), with a commitment to maintaining a safe and secure environment
- Schedule oversight
- Personnel oversight
- Staff skill enhancement
- Performance improvements
Certification
- Responsible Service of Alcohol (RSA) — [Issuing Organization], [Year]
- Approved Manager Certification — [Issuing Organization], [Year]
- First Aid Certification —
ADDITIONAL SKILLS
- Dependability & Organization: Strong time-management skills, dependable in meeting deadlines and overseeing multiple tasks in a fast-paced environment.
- Cultural Sensitivity: Ability to connect with and understand individuals from diverse backgrounds, ensuring inclusivity and respect.
- Physical Fitness: Maintains a good level of fitness, prepared for the physical demands of a custodial officer role.
First Aid
HLTAID009 - Provide Cardiopulmonary Resuscitation
HLTAID010 - Provide basic emergency life support
HLTAID011 - Provide First Aid
Timeline
Bar Supervisor
Cabin 401
05.2023 - Current
Bar Supervisor & Assistant Manager
The Rec Fremantle, formerly Ballers Sports Bar Fremantle
08.2021 - 04.2023
Assistant Manager
Shake Shack, London, UK
01.2019 - 01.2020
Bachelor of Psychology (BPsych) -
University of Western Australia
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