Cheyanne Pritchard
Rochedale South,QLD
Summary
I am a highly-motivated individual with the desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills and a range of experience in many different roles. Seeking fulltime employment.
Overview
14
14
years of professional experience
Work History
Property Claims Manager
RACQ
Eight Mile Plains, QLD
03.2022 - Current
- Advised customers on the status of their claims and kept them informed throughout the process.
- Reviewed, analyzed, and processed settlements based on policy coverage and applicable state laws.
- Ensured compliance with departmental policies, procedures, standards, and regulations.
- Analyzed data trends to identify potential areas of improvement within the claims process.
- Drafted correspondence between insurers and claimants regarding dispute resolution processes.
Business Manager -Finance
Oldmac Toyota
02.2021 - 03.2022
- Developed and maintained relationships with potential customers to increase loan business.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Analyzed financial data to determine the feasibility of granting loans.
- Negotiated terms and conditions of loan contracts.
- Verified accuracy of loan documents prior to approval.
- Approved or denied loan applications based on established guidelines.
- Assisted in the development of new products and services for loan customers.
- Explained various types of loans available to customers and their associated terms and conditions.
- Interacted with underwriters, appraisers, title companies. during the processing of a loan application.
Sales Assistant-Office
Amart Furniture
Springwood, QLD
06.2019 - 03.2021
- Greeted customers and provided assistance with product selection.
- Assisted in creating displays to promote products.
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Informed customers about current promotions and discounts.
- Assisted customers with returns, exchanges and refunds.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Maintained cleanliness of the sales floor area at all times.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
Customer Service Officer
Serco Asia Pacific
Varsity Lakes, QLD
03.2017 - 11.2018
- Provided customer service in a courteous and professional manner.
- Answered customer inquiries via telephone, email and face-to-face contact.
- Resolved customer issues in an efficient and timely manner.
- Educated customers on products and services offered by the company.
- Assisted customers with placing orders for products and services.
- Processed payments from customers using point of sale systems.
- Maintained accurate records of customer interactions and transactions.
- Identified potential opportunities to upsell products or services to customers.
- Performed follow-up calls to ensure customer satisfaction with product and service delivery.
- Developed strategies to improve customer service processes and procedures.
Broadband Pre-activation Specialist + Service Delivery Agent (Admin)
Foxtel Australia
Robina, QLD
03.2016 - 09.2018
- Developed and implemented customer activation plans for new products.
- Maintained accurate records of customer feedback to ensure satisfaction with product activation process.
- Analyzed customer surveys to identify areas of improvement in the activation process.
- Conducted market research on competitors' activation strategies and trends.
- Assisted customers with troubleshooting technical issues related to product activation.
- Collaborated with marketing team to create promotional materials for product activations.
- Provided training to staff on best practices for activating products effectively and efficiently.
- Coordinated with sales teams to ensure smooth customer onboarding experience during product activations.
- Monitored customer usage data to assess effectiveness of product activation strategies.
- Researched industry trends and competitive intelligence related to product activations.
- Identified opportunities for optimization within the current activation process.
- Managed customer accounts throughout the entire activation cycle from start to finish.
- Maintained up-to-date knowledge of product categories to share with clientele.
Banking Representative
Sykes-Australia (Westpac Bank)
03.2010 - 01.2013
- Ensured customer satisfaction by responding to inquiries, providing product knowledge and resolving complaints.
- Processed financial transactions including deposits, withdrawals and loan payments accurately.
- Provided customers with account information, such as current balances and loan terms.
- Advised clients on banking products and services available to them based on their needs.
- Maintained accurate records of customer accounts and transactions using the bank's computer system.
- Assisted customers with opening new accounts, issuing debit cards, setting up online banking access.
- Prepared documents required for processing loan applications such as tax returns, credit reports.
- Assisted customers with updating personal information such as address changes within the bank's systems.
- Maintained confidentiality of bank records and client information.
Education
High School Diploma -
Whitebridge High
Newcastle, NSWSkills
- Staff Training and Development
- Decision-Making
- Quality Assurance
- Sales Support
- Proactive and Focused
- Customer Service
- Excellent Communication
- Adaptability and Flexibility
- Customer Complaint Resolution
- Call Management
- Inbound and Outbound Calling
- Complaint Resolution
- Data Entry
- Product Knowledge
- Data Collection
- Business Administration
Competencies Attributes
- Reliable and highly motivated to meet or exceed expectations
- Effective communication both written and verbal
- Strong customer focus and the ability to use initiative and knowledge to deliver an excellent customer experience
- Demonstrated time management and attention to detail
- Successful in problem solving and conflict resolution
- Deep understanding of telecommunications service process including delivery
- Strong ability to build relationships with external and internal teams
- Good analytical skills and out of the box thinking
- Excellent presentation and communication skills
- Understanding of broadband technology and consumer products
- Enthusiastic approach. Ability to work autonomously and under direction
- Self-motivated
Timeline
Property Claims Manager
RACQ
03.2022 - Current
Business Manager -Finance
Oldmac Toyota
02.2021 - 03.2022
Sales Assistant-Office
Amart Furniture
06.2019 - 03.2021
Customer Service Officer
Serco Asia Pacific
03.2017 - 11.2018
Broadband Pre-activation Specialist + Service Delivery Agent (Admin)
Foxtel Australia
03.2016 - 09.2018
Banking Representative
Sykes-Australia (Westpac Bank)
03.2010 - 01.2013
High School Diploma -
Whitebridge High
Similar Profiles
Taylor WirthTaylor Wirth
Call Operator at RACQCall Operator at RACQ
SAM AH YENSAM AH YEN
Claims Management Officer at RACQClaims Management Officer at RACQ
Kelly GrayKelly Gray
Business Development and Event Coordinator at RACQBusiness Development and Event Coordinator at RACQ
Luke AshmoreLuke Ashmore
Light Motor Vehicle Mechanic at RACQLight Motor Vehicle Mechanic at RACQ
Cooper MacLeodCooper MacLeod
Crew Member / Crew Trainer at McDonald'sCrew Member / Crew Trainer at McDonald's