Cheyenne Brown
Geraldton,WA
Summary
Dynamic customer service professional with a proven track record at BP, adept at resolving conflicts and enhancing customer loyalty. Skilled in problem resolution and maintaining store standards, I leverage strong interpersonal skills to ensure satisfaction and foster repeat business. Committed to delivering exceptional service in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
BP
09.2020 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Cashier Assistant
The Reject Shop
02.2022 - 07.2022
- Met customer needs through polite, friendly and attentive service.
- Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Helped customers complete purchases, locate items, and join reward programs.
Crew Member
McDonald's
01.2017 - 03.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Cashier
Tom Price Bakery
03.2011 - 06.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Tom Price Senior High School
Skills
- Customer service
- Problem resolution
- Customer satisfaction measurement
- Assertiveness
- Store maintenance
Timeline
Cashier Assistant
The Reject Shop
02.2022 - 07.2022
Customer Service Representative
BP
09.2020 - Current
Crew Member
McDonald's
01.2017 - 03.2021
Cashier
Tom Price Bakery
03.2011 - 06.2013
Tom Price Senior High School
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