Cheyenne Coupland
Canberra,ACT
Summary
Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Amuse Beauty Canberra Airport
Canberra
09.2024 - Current
- Greeting and Engaging customers with warmth and enthusiasm
- Educating customers about our range of products and helping them discover new products
- Upselling and cross-selling complementary products to enhance the customers experience
- Keeping all areas of the store well organized, stocked and visually appealing
- Participating in training sessions to continuously improve product knowledge and sales techniques.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
Administration
Hipac Packaging
Queanbeyan, NSW
06.2024 - 09.2024
- Overseeing daily schedules and appointments
- Responding to emails and phone calls
- Processing invoices and following up overdue accounts
- Greet and assist customer walk-ins.
- Oversaw human resources functions including recruitment, onboarding, benefits administration, and employee relations.
- Assisted with preparation and administration of service budget.
- Streamlined medication administration processes, reducing errors and improving patient safety.
- Streamlined title administration processes by implementing efficient documentation management systems.
- Coordinated successful benefits administration, ensuring timely enrollment and accurate recordkeeping.
Operations coordinator
Corporate Air - Link Airways
Canberra, ACT
03.2024 - 05.2024
- Helping the organization run smoothly and ensuring deadlines, plans for events making sure it has been accomplished on time with no issues
- Managing and creating tickets, accommodation for crew members ensuring that the crew are able to fulfill their duties
- Receiving phone calls from individuals who work for the company
- Create and prepare brief sheets in excel for all crew duties
- The ability to complete daily tasks without delay during a disruption
- Facilitating cross-channel feedback from customers and employees to management and executive teams
- Working with team leaders, managers, and department heads to learn departmental needs and goals
- Ensuring that all activities conform to local, federal, industry and company standards
- Observing, reviewing and analyzing processes to identify inefficiencies and areas where improvements could be made identifying and resolving any problems in the production process.
- Led successful projects from conception to completion, achieving objectives on time and within budget constraints.
- Collaborated with area managers to evaluate needs and optimize operational plans.
- Developed strong relationships with clients, maintaining open lines of communication to promote loyalty and retention.
- Boosted productivity by establishing effective communication channels between departments.
- Maximized resource utilization by monitoring staff schedules and allocating tasks.
Customer service Agent
Swissport: Virgin Australia | Rex | Fiji airways
Canberra, ACT
01.2021 - 03.2024
- Managing between 3 of Australia's most prominent airlines concurrently and meeting all deadlines
- Experienced in operating within high-stress environments with a strong emphasis on quality, time management, and adherence to procedures to ensure punctual departures of flights
- Proficient in efficiently boarding over 100 passengers within a 20-minute timeframe
- Managing KPIs after each flight- keeping track of times
- Managing International travel, by examining travel documentation such as passports and visas- Cross-referencing using timatic to ensure passengers are compliant with travel rules and regulations
- Lounge management- Providing exceptional customer service experience for all our priority, business and VIP guests- managing their travel bookings
- Booking in meeting rooms and providing flight details
- Efficient admin work
- Terminal call outs and grouping large amounts of customers to board planes
- Qualified to drive bridge and unload planes- skills of precision and accuracy, attention to detail
- Educated new employees during inductions
- Working alongside them and showing them how to check in and board using sabre software
- Demonstrated knowledge of planes and is able to communicate features with customers - differentiate here between 737s and saabs, or business class and economy
- Always maintaining a clean, approachable professional appearance in the workplace
- Always following uniform and grooming guidelines
- Assisting elderly, disabled or vulnerable people by helping them off the aircraft-providing wheelchairs and escorting them to baggage claim
- Working collaboratively with others whilst being focused on safety as top priority and working to meet all airline client schedules
- Problem resolution skills are exercised every day.
Retail Manager
Temt, Collette by Collette Hayman and Ally fashion
01.2017 - 01.2021
- Responsible for day to day sales and operations
- Keeping track of daily sale targets and achieving goals by upselling products
- Managing a small team of 3-5-providing rosters each week
- Getting to know each person and building a corporate culture of respect
- Setting the standard, organization, planning the day accordingly for the team, holding meetings, boosting staff morale
- Implementing business strategies-markdowns, sock organization
- Implementing marketing strategies-visual merchandising
- Hitting KPI's based on state standards
- Managing customer disputes and finding resolutions
- Recruitment and training new staff
- Handling money and processing refunds/exchanges.
Education
Gungahlin College
Gungahlin Town Centre, ACTSkills
- Microsoft office understanding and practical application of modern computer skills through frequent use of business application systems such as Onenote, Outlook, Teams, Excel, Microsoft Word and Microsoft PowerPoint
- Able to give and receive feedback and constructive criticism from a variety of channels
- High level of experience in sabre software systems- able to manage travel bookings and keep track of daily flights Able to check in and board customers in the system
- Experience in timatic and amadeus software
- Experience answering and making phone calls- able to document and relay key information
- Ability to take initiative and lead when required- can work seamlessly in a team
- Proactive in prioritizing tasks and optimizing efficiency
- Strategic planner skilled in multitasking and prioritizing work tasks to better meet client needs
- Ability to work quickly to meet deadlines and under high stress situations
Certificatesandaccomplishments
- Professional Makeup Artistry Certificate
- Cabin Crew Elearn diploma
- Dangerous Goods by air course
References
- Adriana Gillett- Multi-Site Store Manager, Canberra Amuse Beauty Studio, 0410712151, a.gillett@lagardereawpl.com
- Ben Woodbury -Manager, Hipac Packaging, 0447031730, ben@hipac.net.au
- Rob Boyes, Manager Business Services, Corporate Air- Link Airways, 0407320662, rboyes@corporate-air.com.au
- Laurence Backer, Swissport Supervisor, Virgin Australia, Fiji airways, 0417473325, lbacker365@yahoo.com.au
Timeline
Sales Assistant
Amuse Beauty Canberra Airport
09.2024 - Current
Administration
Hipac Packaging
06.2024 - 09.2024
Operations coordinator
Corporate Air - Link Airways
03.2024 - 05.2024
Customer service Agent
Swissport: Virgin Australia | Rex | Fiji airways
01.2021 - 03.2024
Retail Manager
Temt, Collette by Collette Hayman and Ally fashion
01.2017 - 01.2021
Gungahlin College