Cheyenne Lloyd
Wellard,WA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills, with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
WA drivers license with own reliable transport.
Overview
29
29
years of professional experience
Work History
Contact Centre Consultant
Unity
Hastings , Hawke’s Bay
2022.09 - 2023.10
- Offer every customer exceptional service levels by remaining friendly and professional during every transaction.
- Advise customers on bank products, services and financial planning options.
- Assist customers by phone by answering banking questions and recommending solutions.
- Manage customer expectations by clarifying needs, identifying options and recommending products and services.
- Maintain strong call control, handle escalated and aggressive customers and work quickly to address problems.
Customer Service Representative - Call Center
Kiwibank
Hastings, Hawkes Bay
2019.05 - 2021.05
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services. Assisted with opening accounts, trust accounts, credit card and overdraft applications, term deposit and home loan enquiries
- Audited customer account information to identify issues and develop solutions ie fraudulent activities.
Lamb Packing Team Leader - Night Shift
Progressive Meats Limited
Hastings , Hawkes Bay
2018.02 - 2019.05
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines for the national and international orders.
- Performed visual inspections of meat products to meet company, food safety and other regulatory standards and specifications.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Shift Manager, Crew Trainer
McDonald's
Napier, Taradale And Hastings, Hawkes Bay
2007.08 - 2018.02
- Managed daily cash intake by counting out registers and tabulating profits.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
Various Positions
Available on request
Hawkes Bay, New Zealand
1995.01 - 2007.08
Education
William Colenso College
Napier2000
St Joseph's Maori Girls College
Taradale, Napier1996
Skills
- Customer Service
- Multitasking and Prioritization
- Understanding Customer Needs
- Customer Data Confidentiality
- Excellent Attention to Detail
- Computer Skills
- Courteous with Strong Service Mindset
- Punctual and Reliable
Interests
- Family Time
- Reading
- Fishing and outdoor family activities
- Music
Referees
Cheryle Foley
Contact Centre Team Leader, Hastings, New Zealand.
027 715 1890
Laura Toovey
Kiwibank Call Centre Team Leader, Hastings, New Zealand.
022 619 7023
Ana Karaitiana
Progressive Meats Boning Room Supervisor, Hastings, New Zealand.
06 873 9213 (after 4pm NZST)
Timeline
Contact Centre Consultant
Unity
2022.09 - 2023.10
Customer Service Representative - Call Center
Kiwibank
2019.05 - 2021.05
Lamb Packing Team Leader - Night Shift
Progressive Meats Limited
2018.02 - 2019.05
Shift Manager, Crew Trainer
McDonald's
2007.08 - 2018.02
Various Positions
Available on request
1995.01 - 2007.08
William Colenso College
St Joseph's Maori Girls College