Cheyenne James
Maitland
Summary
Service Coordinator with a passion for supporting the well being of clients. Successfully managed a diverse caseload, enhancing client care through individualised care plans and risk assessments. Ability to monitor service quality and provide constructive feedback, ensuring optimal support for clients and staff alike.
Overview
4
4
years of professional experience
Work History
Service Coordinator
Amazing Procare
05.2024 - Current
- Organised and coordinated the services provided to ensure smooth delivery.
- Managed a large caseload of diverse clients.
- Monitored staff performance and provided feedback on areas of improvement needed.
- Coordinated the onboarding of new or returning clients.
- Managed client and staff needs for shift changes and service needs.
- Provided on call support.
Disability Support Worker
Our Voice Our Choice
03.2022 - 06.2024
- Supported individuals with disabilities in daily living activities to promote independence and well-being.
- Assisted clients in developing skills for community engagement and social interactions.
- Monitored client progress and communicated updates to families and team members regularly.
- Implemented behavior management strategies to ensure safe and positive environments for clients.
- Organised and attended regular allied health appointments.
Community Service Worker
Healthcare Australia
12.2023 - 06.2024
- Established trusting relationships with young people through empathetic listening and genuine interest in their lives outside of program hours.
- Promoted a safe, inclusive environment by establishing clear expectations and reinforcing positive behaviors among participants.
- Provided key emotional support to special needs youth.
- Coordinated transportation for clients to medical appointments and community activities, ensuring accessibility.
Disability Support Worker
Nextt Dollenia
09.2021 - 04.2022
- Assisted clients with daily living activities, fostering independence and enhancing quality of life.
- Collaborated with multidisciplinary teams to address complex cases, driving improved outcomes for clients.
- Maintained professional development through ongoing training courses, staying current on best practices in the field of community support work.
- Provided a client centred support approach to allow for holistic care.
Education
Statement Of Attainment - Palliative Car Approach Skill Set
Essential Skills Training And Recruitment
07.2022
Diploma - Community Services
Essential Skills Training And Recruitment
07.2024
Certificate IV - Disability
Essential Skills Training And Recruitment
Warabrook, NSW02.2023
Certificate III - Individual Support
Essential Skills Training And Recruitment
Warabrook, NSW09.2022
Statement Of Attaintment - First Aid In Disability
Essential Skills Training And Recruitment
11.2022
Certificate of Accreditation - First Aid In Mental Health
Essential Skills Training And Recruitment
09.2022
Skills
- Case management of 30 caseload
- Meeting deadlines
- Person Centred support
- Team collaboration and working independently
- Individualized care plans and risk assessments
- Support worker team management
- Service monitoring and evaluation
Accomplishments
Most outstanding female employee of 2023 - Our Voice Our Choice
Additional Information
- NDIS Clearance check
- Working With Children Check
- Police Check
- Unrestricted license
- First Aid & CPR - Expired, will recomplete.
Timeline
Service Coordinator
Amazing Procare
05.2024 - Current
Community Service Worker
Healthcare Australia
12.2023 - 06.2024
Disability Support Worker
Our Voice Our Choice
03.2022 - 06.2024
Disability Support Worker
Nextt Dollenia
09.2021 - 04.2022
Statement Of Attainment - Palliative Car Approach Skill Set
Essential Skills Training And Recruitment
Diploma - Community Services
Essential Skills Training And Recruitment
Certificate IV - Disability
Essential Skills Training And Recruitment
Certificate III - Individual Support
Essential Skills Training And Recruitment
Statement Of Attaintment - First Aid In Disability
Essential Skills Training And Recruitment
Certificate of Accreditation - First Aid In Mental Health
Essential Skills Training And Recruitment