Cheyenne Khan
Harrington Park,NSW
Summary
Detail-oriented IT student with a strong foundation in network security and system administration. Eager to apply my skills and contribute to the success of a dynamic IT team. Currently working at Commonwealth Bank as a branch staff member, which has further enhanced my skill set. Have had more than 12 months of experience in customer service as a casual sales assistant and have gained many skills from this experience. Currently studying a Bachelor of Information Technology, majoring in Information Systems and Business Analysis, therefore offering ICT skills too. Looking to secure a challenging position in the IT field, where I can leverage my technical skills, passion for information security, and problem-solving abilities to contribute to an organization's overall posture. Seeking opportunities to continuously learn and grow in a dynamic and evolving industry, while making a positive impact in safeguarding sensitive data and mitigating cyber threats.
Overview
2
2
years of professional experience
Work History
Branch Staff
Commonwealth Bank
01.2024 - Current
- Monitored customers for signs of security concerns and escalated issues to management.
Managed customer accounts to secure customer satisfaction and repeat business. - Currently employed as a Branch Staff member at Commonwealth Bank, where I have been dedicated to delivering exceptional customer service and ensuring smooth banking operations
- Handle a wide range of responsibilities including assisting customers with their inquiries, processing financial transactions accurately, and maintaining compliance with banking regulations
- Collaborate closely with my colleagues to achieve branch targets and objectives, while continuously seeking opportunities for professional development through training sessions and ongoing learning initiatives.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed customer accounts to secure customer satisfaction and repeat business.
Sales Representative
Country Road Group
09.2022 - 12.2023
- Organizing inventory
- Collected and packed online orders for deliveries, assisted customers with click and collect orders.
- Opened and closed store when on higher duties or required.
- Helped reach monthly budget.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Prioritized helping customers over completing other routine tasks in store.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Trained and mentored new sales representatives
Sales Representative
Witchery Fashion Spree
03.2022 - 08.2022
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted customers with returns, purchasing items & exchanging items
- Assisted customers with any inquires and locating products
- Operated POS
- Trained new employees with POS and familiarizing with store regulations
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Education
Bachelor of Information Technology : IT & Science -
Macquarie University
11.2025
High School Diploma -
Amity College Girls High School
11.2020
Skills
- ICT skills
- Computer skills
- Operating system skills
- Sales Expertise
- Problem-Solving Strengths
- Network protocols
- Communication skills
- Management skills
- Programming skills
- Proven leadership and organizational skills
- Time management skills
- Persuasive Techniques
- Building Customer Loyalty
- Technological Knowledge
- Customer service skills
- POS skills
- Risk assessment skills
- Goal-oriented mindset
Availability
Monday – Sunday
Hobbies and Interests
- Calligraphy
- Painting
- Reading
- Crocheting
Volunteer Experience
MATW charity volunteering programming
Timeline
Branch Staff
Commonwealth Bank
01.2024 - Current
Sales Representative
Country Road Group
09.2022 - 12.2023
Sales Representative
Witchery Fashion Spree
03.2022 - 08.2022
Bachelor of Information Technology : IT & Science -
Macquarie University
High School Diploma -
Amity College Girls High School
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