Cheyenne Macartney
North Casino
Summary
Well experienced professional with 9+ years of proven successful working experience. From managing restaurants and cafes to being the face of multiple businesses. Beyond experienced in customer service with providing adequate, professional, genuine experiences for all customers. Hardworking and outgoing individual who is able to effectively work independently and within a team environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Administrative Assistant and Bookkeeper
Mojo Automotive
03.2023 - Current
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Developed comprehensive reports for management by collecting data from various sources, analyzing trends, and presenting actionable insights.
Freelance Model
Numerous Employers
01.2016 - Current
- Elevated brand recognition by participating in high-profile fashion shows and ad campaigns.
- Collaborated with photographers and stylists for visually compelling photoshoots, resulting in increased publication features.
- Maintained a strong social media presence to promote brands effectively, gaining thousands of followers and increasing engagement.
- Showcased diversity and adaptability in various forms of modelling, eg. Automotive, Jewellery, Brands.
Beauty Therapist
Self Employed
01.2021 - 01.2024
- Enhanced client satisfaction by providing personalized lash care treatments and recommendations.
- Boosted salon revenue by upselling additional services and retail products to clients.
- Performed high-quality beauty enhancements for a diverse clientele.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Maintained professionalism and a healthy outgoing relationship with clients.
Administrative Assistant
Maccas All Mechanical
01.2021 - 03.2022
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Community Care Worker
HammondCare Group
08.2020 - 03.2021
- Assisting in all aspects of personal care and grooming, assisting in giving appropriate medications, transporting to appointments, grocery shopping, social visits, wound care, domestic assistance and more
- Enhanced client well-being by providing personalized care and support in their homes.
- Contributed to the improvement of community health by conducting regular home visits and assessments.
- Enabled timely medical interventions by monitoring vital signs, medication compliance, and reporting changes in client conditions.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for individual clients.
- Upheld client dignity and privacy by demonstrating cultural sensitivity and adhering to confidentiality policies.
- Provided emotional support for clients and families coping with chronic illnesses, disabilities, or end-of-life situations.
- Ensured a safe environment for clients by addressing potential hazards and maintaining clean living spaces.
- Facilitated access to community resources and services by connecting clients with appropriate agencies or organizations.
- Streamlined communication between healthcare providers, clients, and families to ensure optimal care coordination.
- Delivered high-quality personal care, including bathing, dressing, grooming, toileting, feeding, and mobility assistance for improved client comfort.
Restaurant Manager
Table 26
12.2018 - 08.2020
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
Manager
Mj & Co Espresso Bar
06.2017 - 12.2018
- Running a successful team and business, using computer systems for ordering, creating a new rostering system, creating a brand new menu, training staff, and promoting the menu
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
Head Supervisor
Stellarossa
05.2015 - 06.2017
- Enhanced team efficiency by implementing streamlined processes and effective communication strategies.
- Increased overall productivity by conducting regular performance assessments and providing constructive feedback to staff members.
- Led a team of supervisors in achieving company goals and maintaining high standards of work quality.
- Collaborated with management to develop and implement training programs, improving employee skill sets and job satisfaction.
- Reduced employee turnover rate by promoting a positive work environment and addressing staff concerns promptly.
- Established clear objectives for the team, resulting in improved performance metrics across various projects.
- Developed strong relationships with clients through consistent communication, leading to increased customer satisfaction rates.
Education
Business Administration And Management
Certificate 3 in Business Administration
TAFE NSW10.2024
High School Diploma -
Western Cape College
Weipa, QLD12.2014
Skills
- Meeting Planning
- Bookkeeping
- Quality Assurance
- Calendar Management
- Database Management
- Clerical Support
- Scheduling
- Spreadsheet Management
- Information Security
- Workflow Optimization
- Research
- Filing
- Office Administration
Certification
Certificate 3 in Hospitality
Certificate in Eyelash Extensions
Certificate in Eyelash Lifts
Certificate in Eyebrow and Body Waxing
key skills certificates
- Goal orientated
- Results-driven
- Responsible
- Communication
- Responsible Service of Alcohol certificate
- Responsible Gambling Certificate
- White Card Certificate
- Certificate 3 of Hospitality
education experience
Western Cape College, Weipa, QLD, Year 12, 2014, Attained Queensland Certificate of Education and an overall OP rank of 7.
references
- Tegan Homen, Previous Colleague at Table 26, 0400352172
- Tealia Forrest, Previous Colleague at Maccas Mechanical, 0412406356
Timeline
Administrative Assistant and Bookkeeper
Mojo Automotive
03.2023 - Current
Beauty Therapist
Self Employed
01.2021 - 01.2024
Administrative Assistant
Maccas All Mechanical
01.2021 - 03.2022
Community Care Worker
HammondCare Group
08.2020 - 03.2021
Restaurant Manager
Table 26
12.2018 - 08.2020
Manager
Mj & Co Espresso Bar
06.2017 - 12.2018
Freelance Model
Numerous Employers
01.2016 - Current
Head Supervisor
Stellarossa
05.2015 - 06.2017
Business Administration And Management
Certificate 3 in Business Administration
High School Diploma -
Western Cape College
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