Cheyne Lind

Donric Group - Metro Team / Melbourne on the Move

• Invoicing - to metro
• Invoicing - from operators
• Record keeping - Metro & operators
• Collaborative environment - assisting with emergencies
• Event Management - booking buses & logistics of said buses
• Working onsite with Melbourne on the move
• customer service Assisted customers with ticket purchasing & inquiries.

• Managed a high volume of service requests, both over the phone & in-person.
• Prioritized services & maintenance work bookings to improve workshop efficiency and customer satisfaction.
• Provided timely & accurate updates to customers regarding their refrigeration units, building a high level of trust between the company & customer.
• Created and managed accurate & in depth job logs. Making sure all previous service data is available & improving workshop efficiency with the availability of service history.
• Processed invoices to customers, ensuring all job data & costs are accurate. Ensured customers accounts are up to date & paid in a timely manner.
• Assisted the Accounts department in the processing of 60+ employees bi-weekly pay. Managed timesheets for the Service & Install department & ensured all were accurate to the work performed.
• Assisted the workshop with the scheduling of maintenance works for customers with large scale fleet. Reducing the amount of downtime customers would experience with unexpected breakdowns by ensuring all units are in their best condition.
• Assisted the Sales department with the customer onboarding for TK Tracking, dealing with account registration, billing and general customer enquiries.
• Trained new employed and assisted with building a positive and collaborative team environment.

• Working alongside kitchen staff to ensure timely and accurate order fulfillment for 150+ patrons.
• Handled table service and other dining area tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Kept register accurate through correct billing, payment processing, and cash management.
• Addressed and resolved customer conflicts with satisfactory outcomes for involved parties.
• Maintained kitchen cleanliness by performing scheduling cleaning of all kitchen surfaces, customer dining area & general area.