Cheyne Oliver
Campbelltown,NSW
Summary
Dependable and results driven leader that provides excellent team management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills. Inspiring a culture of continuous improvement with team collaboration and accountability, leading change initiatives and demonstrating a positive optimistic attitude, demonstrating trusted leadership, respect and integrity.
Overview
26
26
years of professional experience
1
1
Certification
Work History
COORDINATOR URBAN LANDSCAPES - CITY PRESENTATION
CAMPBELLTOWN CITY COUNCIL
01.2019 - Current
- Leading 110 staff, and fostering a collaborative work environment. I advocate towards the Development and improvement of capabilities with mentoring and educating staff to be proactive and accountable, Collaborating to provide significant and meaningful outcomes in the care and control of the Parks and Recreational assets and facilities ensuring the delivery of customer service to our community spaces to improve the quality of life of the community.
- With Developing and leading programs that support the project strategy, im at the forefront of leading consultation, negotiation, mediation and resolution of complex issues, ensuring sustainable and safe outcomes that comply with legislation and council policy and procedure.
- I provide the leadership and direction to achieve program objectives with efficiencies to deliver care and service outcomes that acknowledge the customer expectation.
- With an optimistic and positive attitude I contribute with business development and improvements, analysing productivity and improving efficiencies towards budget requirements and business improvement strategies.
- Leading the control of the improvement in operational workflows, improving data management with regular reporting to support the strategic plan to deliver a quality and resourceful service, enhancing customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Leading the Formulation and implementation of operational and development improvement projects, I am a leader in identifying the improvements in the care and control of the serviced asset and facilities of parks and the recreation environment, leading business improvements of the customers journey to acknowledge and deliver on a customer centric expectation.
- With acknowledgement and delivery of strategic business plans and policies through effective and efficient key stakeholder relationship management, I ensure business service excellence for key stakeholders and their expectation towards customer centricity, with demonstrating respectful communication to improve internal, external relationships and staff development.
Land Management Contract Manager / Project Delivery
BGIS Technical Services
09.2017 - 12.2018
- Care and Control of a high security, highly sensitive and political environments Facilities and assets, Providing Service delivery in a highly structured domain.
- Develop and implement strategies to achieve budgeted forecasts and construct financial improvements for future activities.
- Ability to engage constructively, to liaise with government and corporate stakeholders
- Contract and Project management of a portfolio of land
- A strong background in Open Space development and urban land management
- Strategic and operational planning, Culture awareness and mentoring.
- WH&S management, reporting, legislation process and system management
- Tender and bid management, Contract Management and Project delivery.
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Achieved successful contract negotiations by thoroughly reviewing and analyzing proposals, agreements, and terms.
Business Development Manager
PROGRAMMED PROPERTY SERVICES
10.2015 - 09.2017
- On-site project delivery, ideally through delivery readiness, tender, delivery and close out
- Lead teams in Management of a Commercial landscape projects, High end Customer service and liaison
- Contract Management in Open Space development and urban land management
- Ability to engage constructively and to liaise with public, government and corporate stakeholders
- Strategic and operational planning, scheduling and programming budget forecasts
- WH&S management, reporting, legislation process and system management delivery
- Tender and bid management, Contract Management and Project delivery.
- Developed strong relationships with clients and vendors, fostering mutually beneficial partnerships.
- Coordinated regular contract reviews to identify areas for improvement or renegotiation opportunities.
- Onboarded and trained new staff to keep team efficient and prepare team members to effectively handle demands of simultaneous and large-scale contracts.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
Park Manager / Operations Manager
INVOCARE - PINEGROVE MEMORIAL PARK
10.2008 - 10.2015
- Care and Control of a Parks Facilities and assets in a sensitive environment, Providing Service delivery in a customer centric domain.
- Lead and develop staff in Customer service and Communication skills within a sensitive environment
- Lead and manage teams to provide meaningful outcomes in delivering quality maintenance standards
- Plan, develop and implement strategies to achieve or exceed budgeted sales forecasts
- Interactive customer relations within a high impact and sensitive environment
- Maximise interest, acknowledgment and interactions with Operational team Meetings
- Proposal presentation, Tendering, Contract negations, Project planning
- Capex Expenditure, Estimating, Quoting, Budget Forecasts and Appraisals
- WH&S management, reporting, legislation process and system management.
- Enhanced visitor experience with timely updates to park signage, maps, and informational materials.
- Improved employee retention rates by fostering a positive work environment and offering growth opportunities.
- Streamlined daily operations with the development of comprehensive SOPs for all staff members.
- Managed budgets effectively, ensuring optimal allocation of funds towards essential park operations.
LEADING HAND/LANDSCAPE GARDENER - Cemeteries and Crematoria Technician
WOLLONGONG CITY COUNCIL
10.1998 - 10.2008
- Maintenance of Wollongong Cemeteries and Memorial Gardens
- Experience in the memorial process of Cremation and Burial Process
- Landscape Planning and Construction
- Grieving and Bereaved client liaison, Understanding of Multicultural beliefs and religions
- Relationship building between Contractors and stakeholders.
- Maintained healthy gardens by timely pruning, fertilizing, mulching, and pest control measures.
- Enhanced garden aesthetics by implementing creative landscape designs and plant arrangements.
- Kept accurate and up-to-date records of scheduled tasks, tools and material inventory to maintain gardens and track progress.
- Contributed to a safe working environment by adhering to company safety protocols and maintaining well-organized workspaces.
- Coordinated with fellow team members to complete large-scale landscaping projects within tight deadlines.
- Developed and maintained efficient irrigation system for outdoor areas.
- Installed stonework according to landscape design plan and client specifications.
Education
GRADUATE DIPLOMA - STRATEGIC LEADERSHIP AND MANAGEMENT
ASSETT TRAINING AUSTRALIA
01.2023
DIPLOMA - PROJECT MANAGEMENT
ASSETT TRAINING AUSTRALIA
01.2022
CERT 3 - LANDSCAPE CONSTRUCTION
TAFE, NSW
01.2013
DIPLOMA - LEADERSHIP AND MANAGEMENT
BTI TRAINING – INVOCARE
12.2012
DIPLOMA - HORTICULTURE – HERITAGE AND AMENITY Management
TAFE, NSW
01.2008
CERT 3 - HORTICULTURE - PARKS AND GARDENS
TAFE - PADSTOW, NSW
01.2002
Skills
- Tendering and procurement
- Relationship Building
- Process Improvement and Consulting
- Staff Management
- Strategic Planning
- Schedule Development and Management
- Operations Management
- Budget Planning and Management
- Contract Management
- Team Leadership
- Customer Service Management
- Leadership and Change Management
Accomplishments
- ICT projects – Customer centric operational programming with GIS mapping and Park classification of programmed care and control in parks and recreational areas, online programmed schedule inclusive of (risk assessment - chemical control - vehicle and equipment checks - safety and hazard identification and reporting). Unifying communication in digital forms, online learning (E-Learning), automated pay system,
- Leading Team Collaboration work Groups – unified work group to achieve a transformational change in the workplace , statutory training, Wh&s improvements, Multidisciplinary Team Collaboration and Improvements in communication
- Workplace Transformational change – Identifying gaps in service delivery – team structure improvements, Multiskilling and introduction of CAP (capabilities assessment program), condensing work sections to increase efficiencies in the frequency of our service delivery,
- Investigation and alignment of new innovation – introducing purchase of EV and hybrid fleet vehicles and Operational plant, adhering to zero carbon sustainable emission policies
- Budget Construction – Successful Business case bids towards Innovative service improvements to Parks and Sports field presentation and Sports Precincts, City centre presentation improvement projects and strategic planning towards place activation, Future proof planning towards Innovative efficiencies acquiring resources to improve frequencies in care and control maintenance programmes.
Seek Profile
https://www.seek.com.au/profile/cheyne-oliver-zhN9nMzINh
References
Referees available on request
Certification
- MENTAL HEALTH FIRST AID ACCREDITATION AND MENTAL HEALTH AMBASSADOR
- LEADING POSSIBILTIES ACCREDITIAION
CAMPBELLTOWN CITY COUNCIL LEADERSHIP MANAGEMENT PROGRAM - AUSTRALASIAN MANAGEMENT TEAM CAMPBELLTOWN CITY COUNCIL REPRESENTATIVE AND MENTOR 2021 & 2022
- FIRST AID ACCREDITATION
- NSW CONSTRUCTION INDUCTION WHITECARD
- WORKING WITH CHILDREN CHECK - WWC1757576V –
- HR TRUCK LICENSE EXP 9/2024
- CHEMCERT – ACCREDITATION EXP 2025
- CERTIFICATE DIFFICULT CONVERSATIONS
- CERTIFICATE ASBESTOS TRAINIG – REMOVAL AND AWARENESS
Timeline
COORDINATOR URBAN LANDSCAPES - CITY PRESENTATION
CAMPBELLTOWN CITY COUNCIL
01.2019 - Current
Land Management Contract Manager / Project Delivery
BGIS Technical Services
09.2017 - 12.2018
Business Development Manager
PROGRAMMED PROPERTY SERVICES
10.2015 - 09.2017
Park Manager / Operations Manager
INVOCARE - PINEGROVE MEMORIAL PARK
10.2008 - 10.2015
LEADING HAND/LANDSCAPE GARDENER - Cemeteries and Crematoria Technician
WOLLONGONG CITY COUNCIL
10.1998 - 10.2008
GRADUATE DIPLOMA - STRATEGIC LEADERSHIP AND MANAGEMENT
ASSETT TRAINING AUSTRALIA
DIPLOMA - PROJECT MANAGEMENT
ASSETT TRAINING AUSTRALIA
CERT 3 - LANDSCAPE CONSTRUCTION
TAFE, NSW
DIPLOMA - LEADERSHIP AND MANAGEMENT
BTI TRAINING – INVOCARE
DIPLOMA - HORTICULTURE – HERITAGE AND AMENITY Management
TAFE, NSW
CERT 3 - HORTICULTURE - PARKS AND GARDENS
TAFE - PADSTOW, NSW
- MENTAL HEALTH FIRST AID ACCREDITATION AND MENTAL HEALTH AMBASSADOR
- LEADING POSSIBILTIES ACCREDITIAION
CAMPBELLTOWN CITY COUNCIL LEADERSHIP MANAGEMENT PROGRAM - AUSTRALASIAN MANAGEMENT TEAM CAMPBELLTOWN CITY COUNCIL REPRESENTATIVE AND MENTOR 2021 & 2022
- FIRST AID ACCREDITATION
- NSW CONSTRUCTION INDUCTION WHITECARD
- WORKING WITH CHILDREN CHECK - WWC1757576V –
- HR TRUCK LICENSE EXP 9/2024
- CHEMCERT – ACCREDITATION EXP 2025
- CERTIFICATE DIFFICULT CONVERSATIONS
- CERTIFICATE ASBESTOS TRAINIG – REMOVAL AND AWARENESS
Similar Profiles
Chace NelsonChace Nelson
ABORGINAL TRAINEESHIP ADMINISTRATIVE ASSISTANT at Campbelltown City Council & Campbelltown Arts CentreABORGINAL TRAINEESHIP ADMINISTRATIVE ASSISTANT at Campbelltown City Council & Campbelltown Arts Centre
Wayne FongWayne Fong
Community Response Officer (Parking) at Campbelltown City CouncilCommunity Response Officer (Parking) at Campbelltown City Council
Isabella GreenIsabella Green
Business Administration Trainee at Campbelltown City CouncilBusiness Administration Trainee at Campbelltown City Council