Che Zong Vue

• Provided exceptional support for customers, leading to increased loyalty and repeat business.
• Handled escalated customer complaints professionally, working towards mutually agreeable resolutions while preserving the company''s reputation.
• Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns in a timely manner.
• Identified trends in customer feedback, suggesting opportunities for improvement or additional training needs for staff members.
• Worked closely with other departments to develop and implement new strategies designed to improve overall customer satisfaction rates.
• Data Entry - processing claims and uploading orders

• Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
• Enhanced customer satisfaction through proactive problem-solving and consistent followup.
• Generating express of interest within everyday working Australians in order to help them sort out their superannuation so that they're able to become MORE self-funded within retirement.
• COMMUNICATION Always been able to deliver personal ideas towards the organization and team to grow and improve and strive towards goals whether personal or as a team.

Maintaining Client relationship and also help clients possible achieve their financial goal through superannuation with partnered individual financial advisors.

• Provided exceptional support during times of crisis or unexpected challenges faced by clients, reinforcing trust in our partnership.
• Contributed to product development by gathering valuable feedback from key clients regarding desired features or improvements.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.
• Improved customer satisfaction by providing friendly and efficient service at the register.