Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Hi, I’m

Chezza Mhil S. Ucang

Warrnambool

Summary

Delivered exceptional customer service, achieving a high satisfaction rate and consistent positive feedback.

Increased sales through successful upselling and promotions, boosting average check size.

Mentored new team members, enhancing overall team efficiency during peak hours.

Managed customer complaints effectively, ensuring positive resolutions and repeat business.

Demonstrated strong multitasking skills, ensuring smooth service even during high-volume periods.

Consistently prepared high-quality dishes under tight time constraints, maintaining food standards.

Contributed to menu development, introducing new items that were well-received by customers.

Ensured kitchen cleanliness and compliance with health regulations, passing inspections successfully.

Reduced food waste through better inventory management, leading to cost savings.

Adapted quickly to different kitchen roles, supporting the team during busy shifts.

Overview

1
year of professional experience

Work History

Koko Avenue

Casual Cook
11.2024 - Current

Job overview

  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Communicated closely with servers to fully understand special orders for customers.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
  • Supported kitchen staff training and development, leading to increased productivity and efficiency.
  • Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
  • Trained new kitchen staff, ensuring they met restaurant's high standards.
  • Maintained food safety and sanitation standards.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Followed strict standards for food handling and safety, minimizing risks to customers.
  • Coordinated checklists to keep kitchen clean, stocked and sanitary.

Bami Restaurant

Front of House staff
03.2024 - 12.2024

Job overview

  • Established welcoming atmosphere by greeting each guest warmly.
  • Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Helped guests at tables when in need of assistance.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
  • Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
  • Monitored food quality and freshness throughout day.
  • Cut, sliced and ground meat, poultry and seafood to prepare for cooking.
  • Adjusted food preparation methods in accordance with customer requests.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Utilized POS system to receive and process food and beverage orders.
  • Cleaned and organized kitchen, dining and service areas.

Images Restaurant

Wait Staff
10.2023 - 12.2023

Job overview

  • Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
  • Served food and beverages promptly with focused attention to customer needs.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

Blue Lotus College
Melbourne, VIC

Commercial Cookery from Commercial Cookery, Hospitality

University Overview

Blue Lotus College
Melbourne

Advance Diploma from Leadership and Management
12.2023

University Overview

Skills

  • Self-motivated, experienced working in a fast-paced environment
  • A quick learner of new things
  • Can work either as a team or as an individual
  • Driven and detail-oriented
  • Good English communication skills, either written or verbal
  • Food handling
  • Cooking
  • Customer service
  • Cleaning and organization
  • Multitasking and organization
  • Staff training

Personal Information

Personal Information

AVAILABILITIES:

  • MONDAY
  • TUESDAY
  • WEDNESDAY
  • SATURDAY
  • Age: 23
  • Date of Birth: 02/25/2002

Timeline

Casual Cook
Koko Avenue
11.2024 - Current
Front of House staff
Bami Restaurant
03.2024 - 12.2024
Wait Staff
Images Restaurant
10.2023 - 12.2023
Blue Lotus College
Commercial Cookery from Commercial Cookery, Hospitality
Blue Lotus College
Advance Diploma from Leadership and Management
Chezza Mhil S. Ucang