Chharvy Khun
Canley Vale, NSW
Summary
Accomplished Shop Manager with a proven track record at News Agency, enhancing store environments and elevating customer service standards. Expert in employee management and health and safety protocols, I spearheaded promotional campaigns and inventory control, significantly boosting sales. Skilled in both customer relations and rigorous quality processes, I excel in dynamic retail settings.
Overview
12
12
years of professional experience
Work History
Shop Manager
News Agency
11.2024 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Developed new promotional campaigns to attract new customers.
Cash Register Operator
Panetta Mercato
01.2021 - Current
- Reduced wait times for customers through quick transaction processing and multitasking abilities.
- Managed high volumes of transactions during peak hours, maintaining accuracy and efficiency under pressure.
- Balanced cash drawer at the end of each shift, ensuring accuracy in all transactions processed throughout the day.
- Contributed to sales goals by upselling promotional items during the checkout process.
Shop Manager
News Agency
01.2013 - 01.2021
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Education
English Language
TAFE NSW
NSWBachelor - Business Economics
National University of Battambang
Cambodia11-2012
Skills
- Customer service
- Employee management
- Health and safety
- Invoicing
- Quality control
- Visual inspection
- Product inspection
- Quality processes
Languages
Cambodian
Native or Bilingual
English
Professional Working
Timeline
Shop Manager
News Agency
11.2024 - Current
Cash Register Operator
Panetta Mercato
01.2021 - Current
Shop Manager
News Agency
01.2013 - 01.2021
English Language
TAFE NSW
Bachelor - Business Economics
National University of Battambang
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