Chhimi Sherpa
606/335 Anketell Street, Greenway
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
18
18
years of professional experience
Work History
Technical Support Engineer
Rex Technology
12.2022 - Current
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Streamlined support processes for increased efficiency and reduced response times.
- Collaborated with cross-functional teams to develop solutions for recurring technical problems.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Developed comprehensive troubleshooting guides for internal use, improving team knowledge and performance.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Provide incident detection, reporting and initial support.
- Update inventory and stock management using Asset management tool for tracking inventory and stock management.
Administrative Officer
IRT
04.2022 - Current
- Improved communication within the organization through regular updates on policies, procedures, and key events.
- Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
- Contributed to successful projects by providing essential administrative support and resource management.
- Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Created, prepared, and delivered reports to various departments.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Prepared agendas and took notes at meetings to archive proceedings.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Business Analyst Intern
Brilliant Worx
03.2020 - 05.2020
- Enhanced project efficiency by identifying process improvements and implementing necessary changes.
- Assisted in data analysis and interpretation to support business decision-making processes.
- Developed detailed reports for management, providing insights into project progress and potential opportunities.
- Conducted market research to identify industry trends and inform strategic planning initiatives.
- Created visual representations of data findings using various chart types for presentations to stakeholders.
- Leveraged SQL queries to extract relevant data from databases for further analysis and reporting purposes.
System Administrator
Chhemeauto Workshop
06.2006 - 09.2016
- Enhanced system performance by optimizing server configurations and implementing regular updates.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Enabled smooth transitions during hardware and software upgrades, minimizing disruptions to endusers.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Ensured optimal system availability by managing backup schedules and verifying successful completion of backups regularly.
- Worked with users to determine areas of technology in need of improved usability.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Managed onboarding and offboarding of employees.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Education
Diploma - Leadership And Management
Canberra College Of Management & Technology
Canberra01.2023
Master of Science - Information Technology
James Cook University
Brisbane03.2019
Bachelor of Science - Computer Application
ICFAI University
India06.2012
Skills
- Process Improvement
- System Troubleshooting
- Software Debugging
- Teamwork and Collaboration
- Project Management
- Software Updates
- Technical Troubleshooting
- Hardware Upgrades
- Interpersonal Communication
- Support System Management
- Customer Success Management
Timeline
Technical Support Engineer
Rex Technology
12.2022 - Current
Administrative Officer
IRT
04.2022 - Current
Business Analyst Intern
Brilliant Worx
03.2020 - 05.2020
System Administrator
Chhemeauto Workshop
06.2006 - 09.2016
Diploma - Leadership And Management
Canberra College Of Management & Technology
Master of Science - Information Technology
James Cook University
Bachelor of Science - Computer Application
ICFAI University
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