Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Chi Le

Mawson Lakes,SA

Summary

Knowledgeable and dedicated leader with extensive experience in the service industry. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty and contribute to company success. Results-oriented with a passion for developing growing businesses and proven ability to quickly adapt to new environments. Overall brings positive attitude and commitment to continuous learning and growth as to further develop professional skills.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Gaming Manager

Highbury Hotel
08.2010 - Current
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various tasks.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Enhanced customer satisfaction by implementing efficient gaming floor management practices.

Assistant Manager

Mobil Service Station
02.2007 - 08.2010
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.

Education

Bachelor Of Management - International

University of South Australia
Adelaide, SA

Skills

  • Organizational leadership
  • Customer Service-Oriented
  • Attention to detail
  • Effective communication (Verbal and written)
  • Multitasking
  • Problem Solving
  • Second language fluency

Certification

RSA

RSG

Accomplishments

    Customer First Program Achievement

Timeline

Gaming Manager

Highbury Hotel
08.2010 - Current

Assistant Manager

Mobil Service Station
02.2007 - 08.2010

Bachelor Of Management - International

University of South Australia

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Chi Le