Summary
Overview
Work History
Education
Skills
Timeline
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CHIRAG METHWANI

Perth,Australia

Summary

Results-driven Manager with extensive experience in team leadership and operational efficiency. Proven expertise in enhancing service delivery and driving sales growth, particularly at Path Transit (Transperth). Demonstrates a strong background in staff development, strategic planning, and financial management, consistently improving productivity and customer satisfaction. Recognized for early trend identification and achieving sales targets through effective team management and process optimization.

Overview

9
9
years of professional experience

Work History

Bus Driver Supervisor

Path Transit (Transperth)
Perth, Australia
11.2023 - Current
  • Supervise a team of drivers, ensuring efficient daily operations, scheduling, and dispatch to maintain timely deliveries, and high levels of customer service.
  • Monitor and enforce compliance with traffic laws and company policies, intervening when necessary to correct unsafe practices.
  • Manage vehicle maintenance and repair schedules, minimizing downtime, and ensuring all buses are safe and operational.
  • Conduct performance evaluations, and provide ongoing feedback to drivers, fostering a culture of continuous improvement.
  • Coordinate route planning and optimise schedules to improve fuel efficiency and overall service delivery.
  • Lead safety initiatives, conduct investigations into accidents, and prepare detailed reports for insurance claims.

Bus Operator

Path Transit (Transperth)
Perth, Australia
02.2022 - 10.2023
  • Operated established routes, ensuring safe and timely transport for passengers, while providing exceptional service.
  • Delivered accurate route, schedule, and fare information, addressing passenger inquiries, and ensuring a pleasant travel experience.
  • Conducted regular inspections of bus systems to ensure operational safety, and performed pre-start checks.
  • Provided transportation for disabled individuals and senior citizens, ensuring their safety and comfort.
  • Maintained up-to-date knowledge of local traffic patterns, streets, and road conditions.

Department Manager (Meat & Bakery)

IGA Supermarket
Perth, Australia
09.2020 - 01.2021
  • Led a team to optimize floor plans, drive sales, and improve profitability through strategic merchandising and promotions.
  • Managed inventory and negotiated deals with suppliers to ensure cost-effective stock levels.
  • Delivered excellent customer service, handling bulk orders, and customized requests to meet customer needs.
  • Implemented seasonal trends and promotional strategies to reduce waste and maximize sales.
  • Managed staff recruitment, training, and development, ensuring adherence to health and safety protocols.

Manager

Australia Post & News Agency
Perth, Australia
12.2017 - 09.2020
  • Oversaw daily store operations, including opening/closing procedures, stock management, and visual merchandising.
  • Trained and motivated a team of 3 to 4 employees to achieve sales targets and deliver outstanding customer service.
  • Managed foreign currency exchange, money transfer services, and identity verification transactions.
  • Built strong vendor relationships to ensure timely product availability, and effective stock management.
  • Processed financial transactions, including cash handling, deposits, and monitoring customer accounts.

Supervisor

IGA Supermarket
Perth, Australia
02.2018 - 08.2020
  • Managed a team of five checkout cashiers, ensuring smooth operations, and resolving customer complaints efficiently.
  • Trained staff on POS systems, sales techniques, and product knowledge to drive sales and improve customer experience.
  • Maintained up-to-date knowledge of inventory, pricing, and promotions, ensuring accurate product information for customers.
  • Assisted in weekly staff rostering, and coordinated between departments to resolve operational issues.
  • Ensured cash balances were accurate at the end of each shift.

Acting Store Manager

Fossil Watches
Perth, Australia
07.2017 - 11.2017
  • Exceeded sales targets through exceptional customer service and proactive team management.
  • Led seasonal sales campaigns and managed stock replenishment to ensure optimal inventory levels.
  • Managed POS system operations to minimize errors and improve transaction efficiency.
  • Supervised and motivated a team of 12 to 15 employees, ensuring alignment with brand standards.
  • Provided weekly sales and budget reports to the Area Manager, ensuring that financial goals were met.

Team Leader

Fossil Watches
Perth, Australia
10.2015 - 06.2017
  • Acted as the deputy in the absence of the Store Manager, driving sales, and ensuring smooth daily operations.
  • Trained new employees on POS systems, sales techniques, and customer service best practices.
  • Maintained strong product knowledge and visual merchandising standards, ensuring an attractive store layout.
  • Monitored customer traffic and sales performance, making real-time adjustments to optimize results.
  • Provided leadership and guidance to the team, fostering a positive, motivated work environment.

Education

Bachelor - Accounting And Finance, Direct And Indirect Taxation

03.2012

Skills

  • Customer Service Excellence
  • Staff Training and Development
  • Strategic Sales and Marketing
  • Brand and Inventory Management
  • Performance Optimization and Reporting
  • Merchandising and Visual Presentation
  • Safety and Compliance
  • Route Planning and Dispatch Coordination
  • Conflict resolution
  • Financial Management and Budgeting
  • Safety practices

Timeline

Bus Driver Supervisor

Path Transit (Transperth)
11.2023 - Current

Bus Operator

Path Transit (Transperth)
02.2022 - 10.2023

Department Manager (Meat & Bakery)

IGA Supermarket
09.2020 - 01.2021

Supervisor

IGA Supermarket
02.2018 - 08.2020

Manager

Australia Post & News Agency
12.2017 - 09.2020

Acting Store Manager

Fossil Watches
07.2017 - 11.2017

Team Leader

Fossil Watches
10.2015 - 06.2017

Bachelor - Accounting And Finance, Direct And Indirect Taxation

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