Chi Zhang

• Proactively contact new and existing clients to present offers
• Educate and position several Indeed products to maximise success for SMBs and help them through the onboarding journey
• Promote Indeed’s products & services and demonstrate the return on investment
• Meet assigned quarterly goals including revenue and conversion
• Deliver great client experiences and outcomes so clients are retained
• Meet productivity standards set by the team & other health metrics
• Educate clients on Indeed products and ensure their accounts are optimized and clients are actively engaged and feature adoption is high
• Conduct live product demonstrations over the phone or through Zoom
• Assist with client re-engagement and re-activation
• Addressing and resolving client issues promptly and effectively
• Support managers in training new hires, present at team meetings, identify new areas for team improvement and advocate these ideas to the management level; provide daily metrics updates to the team during the daily huddle

Selected achievements:

1, Global Ace Winner for Q2 2022

2, Mean Green for 2021 and 2022

• Call small to medium-sized employers offering free job advertisements on Indeed
• Develop Relationships via phone and email
• Educate customers on the Indeed product and business model
• Prospect opportunities using internal, proprietary tools
• Build and nurture a pipeline to close sales
• Hit daily call and conversion targets and work with the team to hit monthly targets
• Consult with prospective clients as a product expert
• Support a dedicated book of business
• Assist with new client account setup
• Develop training materials for new hires, assist the manager with new projects, generate new leads for team members, support the manager during the interview process, and aid in training new hires

Selected achievements:

1, 32% conversion rate

2, Consistently a top performer in the Singapore market

• Responsible for providing a high-quality customer service experience for all customers
• Assist the manager with sales promotion, team management and inventory management