CHIA-YU YEH
Belconnen,Australia
Summary
Highly proactive manager with 3 years of experience in team leadership in catering industry. Background includes sales, management and customer service in fast-paced settings. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
3
3
years of professional experience
Work History
Restaurant Manager
Hanok Korean BBQ Woden
08.2023 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Coordinated with catering staff to deliver food services for special events and functions.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Motivated staff to perform at peak efficiency and quality.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Restaurant Manager
Hanok Korean BBQ Dickson
12.2021 - 08.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reconciled cash and credit card transactions to maintain accurate records.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
Full-Time All-Rounder
Hanok Korean BBQ Dickson
04.2021 - 12.2021
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Greeted customers at front counter to answer questions and input meal orders into POS system.
- Discussed menu items with customers and suggested promotional items to increase sales.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
Bachelor of Business (Management) - Accounting And Business Management
University of Canberra
Canberra, ACT11.2022
Diploma of Business
University of Canberra College
Canberra, ACT02.2021
Skills
- Staff Management
- Customer Engagement
- Recruitment
- Menu development
- Schedule Coordination
- Operations Management
- Customer loyalty
- Promotions planning
- Conflict resolution techniques
- Staff Scheduling
- Inventory control and record keeping
- Point of Sale (POS) system operation
- Supervisory skills
- Shift Management
- Performance Improvement
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved income analysis by introducing Excel for accounting tasks.
Skillsactivitiesinterests
Management, Stock Monitoring, Budget Management, Human Resources, Workplace Law, Accounting.
Timeline
Restaurant Manager
Hanok Korean BBQ Woden
08.2023 - Current
Restaurant Manager
Hanok Korean BBQ Dickson
12.2021 - 08.2023
Full-Time All-Rounder
Hanok Korean BBQ Dickson
04.2021 - 12.2021
Bachelor of Business (Management) - Accounting And Business Management
University of Canberra
Diploma of Business
University of Canberra College
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