CHIA-YUN JENNIFER TSAI
Sydney
Summary
As a dedicated Hospitality Management student, I bring a stable personality and a strong commitment to excellence. Eager to enhance practical experience, I seek a position where I can contribute to high-performing teams. My focus on interpersonal and emotional communication sets me apart in an era where AI can't replace the human touch. Excited about leveraging these skills to create memorable experiences in the hospitality industry.
Overview
6
6
years of professional experience
1
1
Certification
Work History
In Room Dining Attendant
Marriott
09.2024 - 03.2025
- Maintained physical stamina to handle the demands of the role, including walking and carrying trays
- Demonstrated strong communication skills by effectively coordinating between kitchen staff and servers to ensure accurate and timely delivery of food orders
- Collaborated closely with kitchen, bar staff, and fellow waitstaff, fostering a collaborative and supportive team environment
- Utilized familiarity with POS systems for efficient order processing and payment handling
Food and Beverage Attendant
Lumiere on Thirty-Five, Sofitel Darling Harbour
03.2024 - 09.2024
- Maintained physical stamina to handle the demands of the role, including walking and carrying trays
- Demonstrated strong communication skills by effectively coordinating between kitchen staff and servers to ensure accurate and timely delivery of food orders
- Collaborated closely with kitchen, bar staff, and fellow waitstaff, fostering a collaborative and supportive team environment
- Utilized familiarity with POS systems for efficient order processing and payment handling
- Trained new staff members on company policies and procedures.
Food and Beverage Attendant
Harbourfront Seafood
11.2023 - 03.2024
- Demonstrated strong communication skills by effectively coordinating between kitchen staff and servers to ensure accurate and timely delivery of food orders
- Provided outstanding customer service by offering friendly and attentive assistance to patrons, resulting in positive feedback
Food Runner & Section Waiter
Grazie/Taipei Restaurant
09.2021 - 02.2022
- Demonstrated extensive menu knowledge, making informed recommendations and effectively addressing customer inquiries
- Successfully utilized upselling techniques to enhance overall sales and contribute to revenue growth
Section Waiter
Mariaged' Amour
01.2019 - 01.2020
- Flexible response to unexpected situations, such as changes in guest needs or the provision of additional services
- Efficiently handle the crowds of banquets and ensure that all guests receive timely and professional services
Education
Graduate - Hospitality Management
International College of Management
03.2025
Tamkang University
Skills
- Fast Learner
- Attention to Detail
- Leadership Ability
- Teamwork and Collaboration
- Ability to work independently and as part of a team
- Strong multitasking
- Service-Oriented Mindset
Certification
- ILETS Overall 6.5
- NSW RSA
Languages
Chinese (Mandarin)
Native or Bilingual
English
Full Professional
Timeline
In Room Dining Attendant
Marriott
09.2024 - 03.2025
Food and Beverage Attendant
Lumiere on Thirty-Five, Sofitel Darling Harbour
03.2024 - 09.2024
Food and Beverage Attendant
Harbourfront Seafood
11.2023 - 03.2024
Food Runner & Section Waiter
Grazie/Taipei Restaurant
09.2021 - 02.2022
Section Waiter
Mariaged' Amour
01.2019 - 01.2020
Tamkang University
Graduate - Hospitality Management
International College of Management
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