Summary
Overview
Work History
Education
Skills
Timeline
Generic

Chiaki Yagawa

Redlynch,QLD

Summary

Dynamic and results-driven professional with extensive experience in customer service and sales. Proven ability to enhance client satisfaction through exceptional communication and empathetic listening. Bilingual in Japanese and English, adept at thriving under pressure while achieving sales targets and fostering strong client relationships.

Overview

38
38
years of professional experience

Work History

Spa Therapist

Vie Spa Pullman Palm Cove
04.2021 - Current
  • Provided all spa treatment and an attentive care during treatments, addressing any concerns or discomforts promptly and professionally.
  • Booked appointments, answered phones, greeted clients, handled payments.
  • Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
  • Developed strong relationships with clients through empathetic listening skills and genuine concern for their wellbeing.

Travel Retail Elizabeth Arden Beauty Advisor

Aelia Duty Free
10.2012 - 03.2020
  • Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
  • Actively promoted store events and promotions to encourage customer participation and drive sales growth.
  • Met sales goals, supporting organizational health through consistent and reliable service.
  • Excellent multicultural communication skills.
  • Fluent in both Japanese and English
  • Flexible, respons, punctua, adaptable and patient

Front Desk Receptionist

Nagasa a Resort and Spa
01.2006 - 12.2006
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Customer Service Representative

General Affairs Department Kyoto International Conference Hall
04.2000 - 03.2002
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Tour Gide

Wilderness Challenge
04.1999 - 03.2000
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.

Banquet Team Leader

Kyoto Union Banquet Service
03.1992 - 03.1998
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Manager of Naris Aesthetic Salon

Naris Cosmetics
04.1987 - 03.1990
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

Graduated Reflexology And Aromatherapy Diploma - Natural Therapy

Melbourne College of Natural Medicine
Melbourne, VIC
12-2004

Certificate III in Heritage And Interpretive Touri -

Tropical North Queensland TAFE
05-2000

Certificate III in Information Technology -

Tropical North Queensland TAFE
03-2000

Graduate Diploma - Beauty

Naris Aesthetic School
Kobe Japan
07-1985

Skills

  • Experience of providing prodigious customer service and sales skills, including dealing with with VIP customer
  • Excellent multicultural communication skills
  • Fluent in both Japanese and English
  • Ability to work and achieve set sales targets
  • Ability to work under pressure and prioritise work tasks
  • Flexible, responsible, punctual, punctual and patient

Timeline

Spa Therapist

Vie Spa Pullman Palm Cove
04.2021 - Current

Travel Retail Elizabeth Arden Beauty Advisor

Aelia Duty Free
10.2012 - 03.2020

Front Desk Receptionist

Nagasa a Resort and Spa
01.2006 - 12.2006

Customer Service Representative

General Affairs Department Kyoto International Conference Hall
04.2000 - 03.2002

Tour Gide

Wilderness Challenge
04.1999 - 03.2000

Banquet Team Leader

Kyoto Union Banquet Service
03.1992 - 03.1998

Manager of Naris Aesthetic Salon

Naris Cosmetics
04.1987 - 03.1990

Graduated Reflexology And Aromatherapy Diploma - Natural Therapy

Melbourne College of Natural Medicine

Certificate III in Heritage And Interpretive Touri -

Tropical North Queensland TAFE

Certificate III in Information Technology -

Tropical North Queensland TAFE

Graduate Diploma - Beauty

Naris Aesthetic School

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Chiaki Yagawa