Chiamaka Nwozor
Project Coordinator
Sydney,NSW
Summary
Young professional with strong project management, analytical and stakeholder management skills with experience in Facility Management and Government sector. Recognised by senior managers as constantly exceeding expectations and challenging the norm. Currently a Project Coordinator at National Space Research and Development Agency within the Science and Technology space. In this role, I am responsible for coordinating transitions throughout the project life-cycle delivered through the Project Delivery Service (PDS) or Capital Facilities and Infrastructure (CFI) service line.
Overview
8
8
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Project Coordinator
National Space Research And Development Agency
03.2022 - Current
- Coordinated all project related activity including but not limited to responding to request for information (RFIs), data requests and requirements, asset information and packages.
- Coordinated venue and catering arrangements, speaker and attendee liaison and material distribution for meetings and events.
- Arranged travel and accommodation for team members and project partners.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Programmed management and scheduling of all projects within the region, for example, reallocation of resource and project assignment, and ensuring all project milestones are achieved and met.
- Provided governance on all project transition data, for example, quality assurance of hand over take over packages delivered by third party project delivery services.
- Provided internal technical and transition support through internal RFIs and project timeline queries.
- Managed defect liability period (DLP) for transitioning assets and projects.
- Excellent stakeholder engagement through regular meetings various department heads and external project managers.
- Excellent understanding of project finance.
Project Officer ( Dept of Planning and Budgeting)
National Space Research And Development Agency
02.2019 - 12.2021
- Assisted team in the preparation and provision of monthly report and information as required from manager.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Gathered and organized supporting materials for meetings and project updates.
- Monitored deadlines and milestones to keep team on track with project schedule.
- Partnered with project team members to identify and quickly address problems.
- Kept senior management well-informed by preparing and presenting project status reports.
- Worked closely with organizations, individual businesses and government agencies to foster welcoming climate for business.
- Developed and monitored project schedules, budgets and objectives for successful completion.
- Developed and implemented project plans and budgets to ensure successful execution.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Reported regularly to managers on project budget, progress, and technical problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Head, Customer Service Unit
Access Bank
02.2017 - 02.2019
- Supervised a team of five customer service officers.
- Managed and authorized customer requests.
- Expedited the resolution of customer problems and complaints to maximize satisfaction, hitting and maintaining a 95% customer satisfaction feedback.
- Trained a team of ten customer service officers on the bank's offering, customer success best practice and ethics.
- Complied with constant changes and also ensured all team members adhered to those changes
- Proven ability to multi-task and prioritize demands while providing timely, courteous service to satisfy customer needs.
- Strengthened communication skills through regular interactions with stakeholders.
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Self-motivated, with a strong sense of personal responsibility.
- Identified issues, analyzed information and provided solutions to problems.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong organizational and communication skills through coursework and volunteer activities.
Customer Service Officer
Access Bank
01.2016 - 02.2017
- Promoted company brand and unique offerings through personalized customer service.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Provided primary customer support to internal and external customers.
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Initiated investigations into complex or sensitive complaints, identifying solutions swiftly and to customer satisfaction.
- Communicated with clients regarding account services, statements, and balances.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Utilized customer service software to manage interactions and track customer satisfaction.
Education
Bachelor of Science - Banking And Finance
Nnamdi Azikiwe University.
Awka, Nigeria. 2 2012 - 06/2017
Diploma (in View) - Project Management
Northern Beaches And Mosman College
Brookvale, NSW 1 2007 - 11/2011
Skills
Project Planning
Certification
Professional Certificate in Google Digital Marketing and E-Commerce
Proficient Skills
- PC and MAC Literate
- Microsoft Office Suite Software
- Excel
References
Available on Request
Timeline
Professional Certificate in Google Digital Marketing and E-Commerce
04-2023
Certifications in CPR and First Aid
05-2022
Project Coordinator
National Space Research And Development Agency
03.2022 - Current
Project Officer ( Dept of Planning and Budgeting)
National Space Research And Development Agency
02.2019 - 12.2021
Head, Customer Service Unit
Access Bank
02.2017 - 02.2019
Customer Service Officer
Access Bank
01.2016 - 02.2017
Bachelor of Science - Banking And Finance
Nnamdi Azikiwe University.
2 2012 - 06/2017
Diploma (in View) - Project Management
Northern Beaches And Mosman College
1 2007 - 11/2011
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